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Greenway Kia West - Service Center

Orlando, FL

4.2
1,412 Reviews

1,412 Reviews of Greenway Kia West - Service Center

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February 09, 2024

We where waiting at a bench because my husband who is a kidney transplant patient can not be in the inside lounge. The waiting time was so reasonable. More

by ioechandi
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 12, 2024 -

Greenway Kia West responded

We're glad to know that you found the waiting time reasonable at Greenway Kia West. We always strive for our customers' comfort and satisfaction. Thanks for your review!

February 06, 2024

It was a good experience and staff were very approachable Very efficient and well mannered employees More

by AIRLINEGUY14
Recommend Dealer
Yes
Employees Worked With
Marti williams, he's awesome
Feb 06, 2024 -

Greenway Kia West responded

It's great to hear the Greenway Kia West team left a positive impression and provided excellent service. Thanks so much for sharing and leaving us a review!

February 06, 2024

Great customer service. I'm very happy with the service it was fast and the advisor had great knowledge and customer service. More

by JORGEMORALES75
Recommend Dealer
Yes
Employees Worked With
Tony V Nguyen
Feb 06, 2024 -

Greenway Kia West responded

Jorge, we're glad to know you had a great experience at Greenway Kia West. Our team always aims for fast and knowledgeable service! Thanks for your review.

February 04, 2024

Had a good and bad experience with this service at this dealership. Did a good job with the oil change but poor job with on the treatment of my wheels. Two of them got scratched up. Unprofessional. More

by MSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 04, 2024 -

MSH responded

Had a good and bad experience with the service at this dealership. Did a good job with the oil change but poor job with on the treatment of my wheels. Two of center caps got scratched up. Unprofessional

Feb 05, 2024 -

Greenway Kia West responded

I'm sorry that your recent service fell short of our 5-star standards. While it's great the oil change was completed to your satisfaction, hearing about the condition of your wheels post-service is quite concerning. Please contact me directly so that we can discuss ways in which we can address these issues and improve your experience moving forward. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 04, 2024

Very polite, explained everything to me Kept me informed during the week my car was in the shop More

by moffetbell
Recommend Dealer
Yes
Employees Worked With
Marty
Feb 05, 2024 -

Greenway Kia West responded

It's great to see your five-star review on the Greenway Kia West page! Thanks for choosing us for your service needs. Safe travels!

February 04, 2024

Exceptional customer service and knowledge of issues. I'm on my 4th KIA since 2014 from Greenway KIA West. With the high amount of miles that I put on, it's important to know that my vehicle is well t More

by jerrytrump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Greenway Kia West responded

Jerry, we're so glad to know you've had a great experience with us at Greenway Kia West. We appreciate your loyalty and trust in our service over the years! Safe travels on all those miles ahead.

February 04, 2024

I was there for 5 and a half hours. Tried to tell me there were oil leaks but nothing has showed up under my car. Other than that it was fine. More

by abbybahama
Recommend Dealer
Yes
Feb 05, 2024 -

Greenway Kia West responded

Abby, we appreciate your patience during your visit to Greenway Kia West. We're sorry for any confusion about the oil leaks and glad that everything else was fine. Thanks for sharing your experience!

February 03, 2024

Julio responded in a timely manner at every point. Would recommend Kia services to others More

by stewartatwater
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 05, 2024 -

Greenway Kia West responded

Stweart, thank you for leaving Greenway Kia West a five-star review! We are so glad that Julio provided timely service. See you down the road!

February 02, 2024

Julio is an excellent and professional he's excellent at his job and he's very good with the clients. He treated me fabulous. He was amazing because I was kind of angry and he knew how to calm me down and h More

by IndhiraFeliciano
Recommend Dealer
Yes
Employees Worked With
Julio and gabriel
Feb 01, 2024 -

IndhiraFeliciano responded

Thank you to Julio and the servicemen who Attended me with excellence, and professionalism. Julio and Gabriel made my experience very good and I’m grateful for that

Feb 02, 2024 -

Greenway Kia West responded

We are so glad that Julio and Gabriel were able to address, assist, and answer all of your questions, concerns, and challenges during your service. We thank you for your business and support and look forward to assisting you again in the future. Safe travels, from all of us here at Greenway Kia West. Take care!

February 02, 2024

Honest, straightforward, courteous, and informative. I have taken my Kia to Greenway West since 2017 and will continue to do so as long as I own it. More

by SAMINCII
Recommend Dealer
Yes
Employees Worked With
Winsel Williams
Feb 02, 2024 -

Greenway Kia West responded

We're delighted to know that you've had a positive experience with us at Greenway Kia West since 2017! Your continued trust in our service is greatly appreciated. We look forward to serving your Kia for many more years!

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