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Greenway Kia West - Service Center

Orlando, FL

4.2
1,412 Reviews

1,412 Reviews of Greenway Kia West - Service Center

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February 20, 2024

I brought it in for regular service. Was told recall work needed to be done. That caused another issue with my car. It was there for exactly one month. Car returned to me absolutely filt More

by mstoops4
Recommend Dealer
No
Employees Worked With
Marti and Chuck
Feb 21, 2024 -

Greenway Kia West responded

I'm sorry to read about your experience. It's our goal to provide efficient and thorough service, so it's disappointing that we didn't meet those expectations this time around. I understand how frustrating this must have been for you and agree that more should be done here. Please reach out directly so we can discuss a suitable resolution together. Thank you Mark Foster - Service Manager - markfoster@greenwayauto.com

February 14, 2024

Awesome the people there are polite and friendly would recommend your business the prices are a little high but sometimes reasonable More

by Mommy.cd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martie
Feb 15, 2024 -

Greenway Kia West responded

We appreciate your kind words and recommendation! Our team at Greenway Kia West strives to provide friendly service. We'll continue working on providing the best value possible for our customers. Safe travels!

February 13, 2024

I was very surprised the time it was finished usually I’m there for hours More

by Charley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 14, 2024 -

Greenway Kia West responded

Charley, we're so glad we could welcome you back to Greenway Kia West with more efficient service than you expected. If there's anything else we can do for you, please don't hesitate to reach out. Take care!

February 13, 2024

Dealing with Julio was fine but the pronosis i had an issue with. Previous maintenance trips and a problem that was noticeable was never addressed by a tech at any time. Just not a good look on the servi More

by goldsmithlloyd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 14, 2024 -

Greenway Kia West responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We strive to provide top-notch service at Greenway Kia West, so it's disappointing to learn that we missed the mark this time around. Your comments will be shared with our team as we continue improving our services.

February 13, 2024

The service provided was quick and smooth I've was greeted with a smile the customer service was great the wait time was fast the overall service was excellent More

by APRIL2D97
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
Feb 13, 2024 -

Greenway Kia West responded

We're delighted to know that you found our service at Greenway Kia West quick, smooth and excellent. Thanks for appreciating the efforts of our team!

February 12, 2024

Friendly service, detailed information, and fast service! Julio was attentive to detail, willing to explain all the services available and went above the standard in ensuring everything was what I needed. More

by marge.dorvil
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 12, 2024 -

Greenway Kia West responded

We're delighted to know that you had a positive experience with us at Greenway Kia West! It's great to see Julio provided detailed information and ensured everything was just right for your needs. Thanks for the review!

February 12, 2024

My experience was positive. They took my car on time, fully informed on the upcoming works, found what was broken and fixed it the same day. More

by KC
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 12, 2024 -

Greenway Kia West responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 12, 2024

Everyone I encountered was friendly and knowledgeable. I would use Greenway West again when I need my vehicle serviced. More

by SJBONN
Recommend Dealer
Yes
Employees Worked With
Marti Williams
Feb 12, 2024 -

Greenway Kia West responded

We're glad to know you had a positive experience with our team at Greenway Kia West! We look forward to assisting you again when your vehicle needs service. Thanks for the review!

February 12, 2024

It took forever for a tire replacement and they return the car without the tire cap and I had to wait for them to get it, they didn't check the pressure in the other tires and returned my car dirtier than More

by angel.perezrondon
Recommend Dealer
No
Feb 14, 2024 -

Greenway Kia West responded

Angel, I'm sorry to read about your recent experience with us. We aim for efficient and thorough service, so it's disappointing to know we missed the mark during your visit. Your feedback is valuable and will be used as a tool for improvement. Please reach out directly if you'd like to discuss this further or have any other concerns. Mark Foster - Service Manager - markfoster@greenwayauto.com

February 12, 2024

Quick to greet me and my car was finished in a timely manner I will be following up in the future for my other car needs More

by mindyraney
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 12, 2024 -

Greenway Kia West responded

Mindy, we're glad to know you had a prompt and efficient experience at Greenway Kia West. Until next time, drive safely!

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