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Greenway Kia West - Service Center

Orlando, FL

4.2
1,414 Reviews
Call Service Center (844) 706-0067

1,414 Reviews of Greenway Kia West - Service Center

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February 28, 2024

I had a good experience with Julio. He was helpful and personable. I wasn't satisfied that someone who moved or worked on my car stole change I had left during my service. More

by jaycee.collado
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio
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Feb 28, 2024 -

Greenway Kia West responded

Jaycee, I'm glad to know that Julio was able to provide a good experience, but I'm sorry about the issue with your change. That's certainly not the kind of service we aim for and it's disappointing to learn this happened during your visit. I'd like an opportunity to look into this further - please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Feb 28, 2024 -

jaycee.collado responded

Hello Mark, I had a change holder filled with change prior to dropping off my car for its recall service. Upon leaving my service appointment the change holder was no longer filled to the brim like I left it. There was $2 missing. Obviously it’s not about the amount of money missing, but the fact that I entrusted the staff enough to not remove belongings from my car and feeling violated that the trust was abused. Julio made up for this mishap with his pleasantness, but it was definitely off putting.

February 28, 2024

I feel like i got played with my financed car. I owed 6,000 on my honda accord that i traded in, and they gave me 12,800 for the car More

by Cesar3434449198
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel and Jessica
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Feb 29, 2024 -

Greenway Kia West responded

We're sorry to read about your concerns regarding the trade-in of your Honda Accord at Greenway Kia West. We strive for transparency in all our transactions and would like to discuss this further with you. Please reach out so we can address any issues or misunderstandings that may have occurred. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

February 28, 2024

Love the work just wish it didn't take so long Have nothing more Bye Bye More

by Roadrage73
Recommend Dealer
Yes
Employees Worked With
Marty Williams
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February 27, 2024

Her professionalism and and customer service skills are very poor. Treat people the way she wants to be treated no matter how bad her day is going, how busy she is or if she doesn't want to be there. Custo More

by jemoral_jackson
Recommend Dealer
No
Employees Worked With
Jessica in Maintenance
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Feb 28, 2024 -

Greenway Kia West responded

This feedback is difficult to see. We strive to provide accommodating and professional customer care, and I'm sorry if this was not your experience. Your feedback is important, as it helps us improve our services overall, and if you'd like to discuss this further or have any other concerns, I encourage you to please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 26, 2024

1 Horrible went for simple oil change at 4500 miles and they said I needed tire rotation and so I did it bc I was going on a short road trip to jaxsonville and ever since the tire pressure light is on I ch More

by cherieses
Recommend Dealer
No
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Feb 26, 2024 -

Greenway Kia West responded

I'm sorry to read about the tire pressure light issue following your recent service visit. This is certainly not the stress-free experience we aim for, and I apologize for any inconvenience this has caused you. I would like to assist in resolving this matter as soon as possible, so please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 26, 2024

Disappointed in the service of my vehicle. Had a 10:30 appointment advised it would take 4 hours so didn't wait. However communication was limited and most time not accessible. More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 28, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent service experience. We strive for efficiency and clear communication, so it's disappointing to hear we've missed the mark during your visit. If you're available, I'd like to discuss this further to better understand how we can improve our service in the future. Please feel free to reach out to me using the address I've included below. I appreciate your feedback and hope to hear from you soon. Thank you, Mark Foster - Service Manager markfoster@greenwayauto.com

February 25, 2024

Great on time and quality service. Very recommended. Comfortable waiting area, I will for sure use Greenway Kia West for my next service. More

by galhassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Greenway Kia West responded

We're delighted to know you had a great experience with us at Greenway Kia West! We appreciate your recommendation and look forward to seeing you for your next service. Safe travels until then!

February 24, 2024

Tony kept me up to date with service. Great customer service skills. Provides service with a smile. More

by SACGBC1112
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 26, 2024 -

Greenway Kia West responded

Thank you for the review! We appreciate the kind feedback about Tony and hope to see you again at Greenway Kia West!

February 23, 2024

Took care of my issue with my 2015 Kia optima sx turbo starter engine replacement car xxxx off while driving More

by Elainebradley58
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 26, 2024 -

Greenway Kia West responded

Elaine, we're glad to know our team at Greenway Kia West was able to assist with your vehicle's issue. We appreciate the feedback and are here for any future needs you may have!

February 22, 2024

It was a good experience, the finance wait was a little long. Overall it was a good experience. More

by jwscott1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Gresham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Athena Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Ojeda
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Feb 23, 2024 -

Greenway Kia West responded

Thank you for taking the time to review your experience at Greenway Kia West! We appreciate your patience during the financing process and will share your feedback with the team. Safe travels!

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