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Greenway Kia West - Service Center

Orlando, FL

4.2
1,415 Reviews

1,415 Reviews of Greenway Kia West - Service Center

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March 06, 2024

Very bad I would never buy for a Kia anymore. I would never tell anyone to go there really looks like More

by Dsanchez1946
Recommend Dealer
No
Employees Worked With
Over the dealership people are rude and don't explain stuff, so why do I need to bother?
Mar 13, 2024 -

Greenway Kia West responded

I'm really sorry to see that you've had such a disappointing experience with us. We strive for the highest standards of customer service and it seems we fell short in your case. If you're open to discussing this further, please reach out so we can work towards resolving any issues. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

March 05, 2024

Poor communication. No one really helped me to find solutions Just felt no one cared about me or my issue More

by Jolan1018
Recommend Dealer
No
Employees Worked With
Jessica
Mar 07, 2024 -

Greenway Kia West responded

We're sorry about your experience. We strive for excellent communication and customer care, so it's disappointing to see we've missed the mark here. If you'd like us to look into this further or discuss potential solutions, please don't hesitate to reach out directly. Thank you. Mark Foster - Service Manager - markfoster@greenwayauto.com

March 05, 2024

Although I was there by 230 pm my car was not washed, the reason given was they stop washing cars at 4 More

by Ana
Recommend Dealer
No
Employees Worked With
Service dep
Mar 07, 2024 -

Greenway Kia West responded

Ana, I'm sorry to learn about your experience with the car wash service. It's clear there was a mixup here and for that, I apologize. If you'd like to discuss this further or if there is anything else we can assist you with, please don't hesitate to reach out directly. Thank you! Mark Foster - Service Manager - markfoster@greenwayauto.com

March 04, 2024

Great service. Offered me shuttle service so I can still go to work. Kind and friendly communication of all the work being done. More

by BRANDONWILLIAMS1987
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 04, 2024 -

Greenway Kia West responded

Brandon, we're glad to know our shuttle service was helpful and that you appreciated the communication from our team at Greenway Kia West. Thanks for sharing your experience!

March 04, 2024

Muy amable y profesional. Mi auto estuvo rápido y hasta le hicieron un trabajo de fábrica que le faltaba. More

by jmoralesgonzales029
Recommend Dealer
Yes
Employees Worked With
Gabriel
March 04, 2024

My experience with them was great and the lady that attended to me what her name was Jessica she was amazing. I will be coming back if anything was to happen to my vehicle I know that I’m in good hands More

by Chyna123$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 04, 2024 -

Greenway Kia West responded

We're so glad to know Jessica provided you with a great experience at Greenway Kia West. We appreciate your recommendation and look forward to assisting you in the future!

March 03, 2024

Very great experience These guys are awesome. They always work fast, go the extra mile to check and fix little things, They are also very friendly and approachable. No wonder they are always load More

by Petersonamber91
Recommend Dealer
Yes
Mar 04, 2024 -

Greenway Kia West responded

We're delighted to know you had a great experience at Greenway Kia West! Our team always aims to provide quick, thorough service with a friendly touch. Thanks for noticing our hard work and leaving such an awesome review!

March 03, 2024

As always very good Always personal and professional l love my vehicle ?? It drives beautifully More

by mistergreen68
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 04, 2024 -

Greenway Kia West responded

Your kind review warms our hearts! Thank you from the Greenway Kia West Team.

March 03, 2024

Car was in for a recalls 2 weeks ago because of engine knock, then let goes back in less than a week later for a engine related issue, let alone I've paid towing twice and was told I could be reimbursed b More

by Cartermcgehee0
Recommend Dealer
No
Mar 04, 2024 -

Greenway Kia West responded

I'm sorry to read about the ongoing issues you've been experiencing. What you've described is not reflective of the level of service we aim to provide, and we understand how frustrating this must be. I'd like to address these concerns properly - please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 03, 2024

Very informative about service being made and needed. . Very professional Overall great customer service from all staff members. More

by idarivera86
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Liz
Mar 04, 2024 -

Greenway Kia West responded

Ida, we're glad to know you found our team at Greenway Kia West informative and professional. Thanks for the positive feedback!

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