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Greenway Kia West - Service Center

Orlando, FL

4.2
1,415 Reviews

1,415 Reviews of Greenway Kia West - Service Center

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March 21, 2024

Julio was very nice and professional. The waiting room was comfortable. They completed the update needed by the recall. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative Julio
Mar 21, 2024 -

Greenway Kia West responded

Cathy, we're glad to know that Julio provided you with excellent service at Greenway Kia West. It's great to see that our waiting room met your comfort needs and the recall update was completed efficiently. Thanks for sharing!

March 21, 2024

Always good and professional She keep posted with the status of the process when the vehicle is been serviced More

by diego.m.barroso
Recommend Dealer
Yes
Employees Worked With
Jessica
March 21, 2024

Julio was very Professional worked extremely hard to handle all my needs Excellent Excellent Excellent More

by Papito820
Recommend Dealer
Yes
Employees Worked With
Julio
March 20, 2024

Did not disclose full charges when asked questions about the service we were told. Did you read it before you signed it we waited three hours for an oil change and tire rotation, and when we discussed our c More

by Dfilipkowski
Recommend Dealer
No
Employees Worked With
Tony
Mar 20, 2024 -

Greenway Kia West responded

I'm sorry to learn about your experience. We strive for transparency and efficiency in our services, so it's disappointing that you felt otherwise. Your feedback is important as we continuously work on improving our customer service standards. Please reach out directly so we can address this matter further and hopefully regain your trust. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 20, 2024

We need to talk. The repair from Monday morning, #4113, was not working today. The fuse you replaced after 2 3/4 hours is good, but the same issues returned. Need More

by psburdett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Mar 21, 2024 -

Greenway Kia West responded

Pete, I'm sorry to learn about the recurring issue with your repair, and I understand how frustrating this must be. We definitely want to make sure everything is working properly for you. Let's get in touch so we can discuss this further with our electrical expert and find a solution as soon as possible. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 18, 2024

Great communication, great service, brought in my car for a service and was able to get it done within 2 hours More

by Echavarria1099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Greenway Kia West responded

We're glad to know that you had a great experience with our service department at Greenway Kia West. Thanks for choosing us and we look forward to assisting you in the future!

March 18, 2024

Good communication and straight forward and right on time Right on time with telling me how long it would take with the service and very understanding with communicating with me More

by Echavarria1099
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 18, 2024 -

Greenway Kia West responded

We're glad to know you appreciated our communication and punctuality at Greenway Kia West. Our team always aims for clear, timely service! Thanks for your feedback.

March 18, 2024

Welcoming and for the first time since we have been bringing our kia for service, we were asked if we wanted a car wash. He communicated to us well. Great customer service. More

by JSingh
Recommend Dealer
Yes
Employees Worked With
Julio
Mar 19, 2024 -

Greenway Kia West responded

We're glad to know you had a great experience at Greenway Kia West. Our team is always here to provide top-notch service and keep your car looking its best! Thanks for the positive feedback!

March 17, 2024

Dealer is selling parts at double the price listed in the Kia parts website. I was quoted $662.00 dollars for a condenser plus $900.00 for 3 hours of labor when the condenser is listed at $359.00 in the Kia More

by Bienvenido Colon
Recommend Dealer
No
Mar 18, 2024 -

Greenway Kia West responded

This feedback is concerning to receive, as it does not reflect our commitment to consistent, fair pricing. I'd like the opportunity to clear up any confusion regarding the cost of service and parts - please contact me directly at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 12, 2024

Each time has been pleasant, accommodating, explanatory, time efficient, and welcoming. I'm always treated with courtesy and respect. Ms. Jodie is pleasant and checks on us, too. More

by rwebb579
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Mar 12, 2024 -

Greenway Kia West responded

We're delighted to know you've had such positive experiences at Greenway Kia West! It's great that Jodie and the rest of our team have been able to provide efficient, welcoming service. We appreciate your feedback!

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