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Greenway Kia West - Service Center

Orlando, FL

4.2
1,415 Reviews

1,415 Reviews of Greenway Kia West - Service Center

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April 11, 2024

Un Servicio de Calidad, de verdad que quedó satisfecho por la buen atención y por los servicios prestados a mi vehículo. More

by alfrui007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
Apr 11, 2024 -

Greenway Kia West responded

Gracias por compartir su experiencia positiva con nosotros en Greenway Kia West. Nos alegra saber que ha quedado satisfecho con la atención y los servicios a su vehículo. Gracias!

April 11, 2024

Horrible service! !! Horrible staff. Tony has no customer service skills at all.I DROVE my car there so they could take care of some RECALLS (it had 4 recalls). Got the More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Apr 11, 2024 -

Greenway Kia West responded

Liz, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you left feeling this way. We take all feedback seriously and I would like an opportunity to address these issues directly with you. If possible, could you please reach out so we can discuss this further? Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 11, 2024

Very quick and professional. Clean and organized. Was ready when they said it would friendly More

by djb822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 12, 2024 -

Greenway Kia West responded

Thank you for this 5-star review of Greenway Kia West! Have a great day!

April 10, 2024

Excellent Great People Profesional Responsable Fast Security Nice job Perfect Perfect Perfect Perfect Perfect Perfect More

by jass9596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Greenway Kia West responded

We're over the moon to see your review! It's great that our team at Greenway Kia West could provide you with a professional, fast and secure service. Thanks for choosing us!

April 10, 2024

Poor service and extremely high prices for both parts and labor. Ha dto wait for the parts to be ordered and then I had to follow up as they forgot to reach out to me. More

by KEVIN J. MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I only dealt with the service department.
Apr 10, 2024 -

Greenway Kia West responded

Kevin, I'm sorry to learn about your disappointment with our pricing and for the lack of follow-up you experienced. We aim for transparency in all aspects of our business, and your feedback helps improve the quality of service we provide. Please reach out so that we can discuss this further - I'd like to address any remaining concerns. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 09, 2024

Awesome service every time Friendly and professional Not a long wait and does a thorough job More

by TYHS728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
Apr 09, 2024 -

Greenway Kia West responded

Thank you for this 5-star review of Greenway Kia West! Have a stellar day!

April 09, 2024

Good job n keep up good work n area clean n notify me when car is ready More

by jscalderon6715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 09, 2024 -

Greenway Kia West responded

Thanks for choosing Greenway Kia West! It's always our pleasure to keep you informed and updated throughout each visit. Safe travels until next time!

April 09, 2024

The service was fine, but their communication with customers is ABSOLUTELY TERRIBLE! My calls, texts and emails were never returned. I had to come to the shop in person to get any updates and at times More

by sdavis5556
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Frye
Apr 10, 2024 -

Greenway Kia West responded

I am very sorry to read about your experience with our communication and service. It's important for us to maintain open lines of contact, so it's concerning that this was not the case during your visits. We appreciate you bringing these issues to light as we are always looking for ways to improve. In the meantime, I would like the opportunity to address these issues and work to regain your trust. Please reach out when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 09, 2024

Staff is always friendly and helpful. Comfortable chairs in the waiting room is a plus. More

by laproctor0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Velazquez
Apr 10, 2024 -

Greenway Kia West responded

All of us at Greenway Kia West are happy to see this wonderful feedback! Thank you!

April 09, 2024

This is the third time I took my car in for service and Kia west is always efficient and return my car in a timely manner. When I picked up my car every thing that was done was explained to me detail by de More

by nanfe26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Apr 10, 2024 -

Greenway Kia West responded

We're glad to know that you've consistently had efficient and timely service experiences at Greenway Kia West. It's important to us that our customers understand the work done on their vehicles, so we appreciate your feedback!

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