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Greenway Kia West - Service Center

Orlando, FL

4.2
1,416 Reviews

1,416 Reviews of Greenway Kia West - Service Center

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May 01, 2024

I had great experience. Thank you Julio for your fast and expedient help in resolving my issue. Thank you again. More

by TAQUATAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio-Service Department
May 01, 2024 -

Greenway Kia West responded

We're glad to know you had a great experience at Greenway Kia West! Your kind words about Julio's quick and efficient help are much appreciated. Thank you for your review!

May 01, 2024

Was a rough start but the service team was able to get everything taken care of in a professional manner More

by Xguetzloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 02, 2024 -

Greenway Kia West responded

We appreciate your patience and understanding during the initial stages. It's great to know our service team at Greenway Kia West was able to turn things around for you in a professional manner!

May 01, 2024

Brought my vehicle for recalls and my vehicle left worst that it came they broke my air vent for the driver side and my vehicle after the recalls were done my blinkers didn’t work More

by yexziel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Nguyen
May 02, 2024 -

Greenway Kia West responded

I'm sorry to read about your experience. It's our goal to provide top-notch service, and it sounds like we fell short in this instance. We'd appreciate the opportunity to look into these issues further for you - please reach out at your earliest convenience so that we can make things right. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 01, 2024

Great customer service and professionals at the service department. They explained to me in detail what my car had. More

by MANGUALE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony from Service Dept
May 02, 2024 -

Greenway Kia West responded

We're glad to know you had a positive experience with our service department at Greenway Kia West! Our team is always here to provide detailed explanations and top-notch customer service. Thanks for the review!

May 01, 2024

Service advisor Julio exhited great costomer service and was very transparent. Car is running great. More

by earlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio serice advisor
May 02, 2024 -

Greenway Kia West responded

Earlen, thank you for leaving Greenway Kia West a five-star review! We'll give kudos to Julio for his standout service. Until next time!

May 01, 2024

Service process was smooth and Rep was professional. Everything completed In a reasonable time frame. Only improvement suggestion would be to wash the car (exterior at minimum). More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department (I cannot remember “her” name)
May 06, 2024 -

Greenway Kia West responded

Craig, we appreciate your feedback and are glad to know you found our service process smooth at Greenway Kia West. We'll take note of your suggestion about the car wash. Thanks for choosing us!

April 30, 2024

Both the commercial and service areas are terrible, I asked if I had taken away the message that the car needed maintenance and they didn't take it away. I have to go again so they can take it off. More

by andrescastejon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Ricardo Ojeda
May 01, 2024 -

Greenway Kia West responded

Andres, I'm sorry to learn about your recent experience. We strive for top-notch service and it sounds like we fell short this time around. Your feedback is important to us and we encourage you to please reach out so that we can discuss this further and ensure all outstanding concerns are addressed. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

April 30, 2024

Great service ! The facility squeezed my last minute appointment. Julia was amazing , great customer service More

by misfitkayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
May 01, 2024 -

Greenway Kia West responded

Kayla, we're so glad to know that Julia and our team at Greenway Kia West were able to accommodate your last-minute appointment. Thanks for the positive feedback!

April 30, 2024

Everyone was great! ! The gentlemen that signed me in so kind and helpful. The service manager is excellent!!! Thank you to all!! Martha Conley More

by Martha Conley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept great
May 01, 2024 -

Greenway Kia West responded

Martha, we're so glad to know you had a great experience with our team at Greenway Kia West. We appreciate your kind words and look forward to assisting you in the future!

April 28, 2024

I came to the service center on my only day off work with my 7 month old child because someone told me there was a recall on my engine and it was important I come in. When I get there I was told to take ever More

by mrsannadias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Available
Apr 29, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent experience at our service center. We strive for efficiency and clear communication, so it's disappointing that we fell short during your visit. I'd like the opportunity to make things right and ensure a smoother process moving forward. Please reach out when you have a moment. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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