Greenway Kia West - Service Center

I only came back this past time for the last service because I purchased my transmission through them. I thought I was having an issue. I've steady came back to this service center for many years for because I purchased my transmission through them. I thought I was having an issue. I've steady came back to this service center for many years for oil changes and whatever else I needed taken care of. A few years ago my daughter asked what I wanted for Mothers Day. I asked for an oil change and for my backup camera lens to be cleaned. I could see, but it was getting pretty dirty. ( again, I could see on my screen, colors and all- it just looked like it was dirty. ) I ran back late in the afternoon to grab my car on my work break. I drive home, all the whole not having to back up. The next day I went to use my car. I went to back out of my driveway and I noticed my back up camera screen was all white. I could not see anything. So I went from being able to see to a blank white screen. I called the service dept and the manager tried to tell me it came in like that. It 100% did not. I told him I bring my car in there for all kinds of service , spent thousands of dollars, so now I'd just make that up ? I literally came in and my request of service for that day for an pul change and back up camera cleaned. I was so insulted and honestly disgusted about the way they talked to me as if I had made it all up. After that, I decided that I have no desire to give you anymore of my money. This last visit you got lucky since I thought I had some transmission issues. The only thing positive I can say about this dealership is that Tony, my service rep was awesome. He was very nice, east to talk to, understanding and returns my messages or calls promptly. If I ever do come back in, I guarantee you, it's only because of Tony. More

Great service, loved the text updates. Also enjoyed that there was seating outside, we get cold indoors easily. Also enjoyed that there was seating outside, we get cold indoors easily. More

Everything was really fast and worry free. Good service work was done right. I will continue to go there Good service work was done right. I will continue to go there More

The service advisor came in and told me my car should be ready in about 30 more mins only for it to be an additional hour until it was ready, my car was returned to me with the protective paper and plastic ready in about 30 more mins only for it to be an additional hour until it was ready, my car was returned to me with the protective paper and plastic still on it, but still managed to get someone’s dusty boot print on my black floor mats. Service at the dealership comes at premium for very little value added, and I’ll be seeking different options going forward. More

The agent explained every detail and do the service on time. Both Gabriel and Julio do a great job time. Both Gabriel and Julio do a great job More

There’s never an appointment where I don’t receive great service. The waiting area is clean and snacks are given to customers for long waiting periods. service. The waiting area is clean and snacks are given to customers for long waiting periods. More

Everyone here is so pleasant. The shuttle service was super convenient and my car was ready much sooner than I had expected. The shuttle service was super convenient and my car was ready much sooner than I had expected. More

Very good liked courtesy honest and tell my friends about you the service was fast about you the service was fast More

The people at Kia is very nice and knowledgeable very helpful. The service is fast. I don't appreciate asking to wash my car but never do. helpful. The service is fast. I don't appreciate asking to wash my car but never do. More

This dealership is the worst in customer service. I dropped my car off for service. They called an hour before they closed and they didn’t mention they were closing soon. Now my car is locked up at t I dropped my car off for service. They called an hour before they closed and they didn’t mention they were closing soon. Now my car is locked up at the service department. All my stuff was left in the car they left me with no way of getting inside my house. More