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Greenway Kia West - Service Center

Orlando, FL

4.2
1,423 Reviews

1,423 Reviews of Greenway Kia West - Service Center

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May 16, 2024

very professional they treat you with respect and answer all your question and a very clean service dept. More

by tonytvelez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Velaquez
May 16, 2024 -

Greenway Kia West responded

Tony, we're glad to know you had a professional and respectful experience at Greenway Kia West. We pride ourselves on our clean service department and clear communication. Thanks for the review!

May 16, 2024

I go and do my services and after that my car was not good so that’s what happened More

by tonyjrstamour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
May 17, 2024 -

Greenway Kia West responded

Tony, this is certainly not the feedback we hope to see and I apologize for any ongoing issues you are having with your vehicle. We take your concerns seriously and would like the chance to address this further. Please reach out to me when you have a chance. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 16, 2024

Gabe and his service team are always a pleasure! Fast knowledgeable and sufficient! Always very clean and well kept I love this location and would highly recommend to everyone More

by shaquannadicks434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe
May 16, 2024 -

Greenway Kia West responded

We're delighted to know that Gabe and the service team at Greenway Kia West consistently provide you with a great experience. Thanks for your recommendation, we appreciate it!

May 15, 2024

The staff at greenway KIA was extremely pleasant and helpful. They were also friendly snd answered all of my questions. More

by Georgia
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marti in the Service Department
May 15, 2024 -

Greenway Kia West responded

We're so glad to know you had a pleasant experience with our team at Greenway Kia West! We always aim to be helpful and answer all your questions. Thanks for the positive review, Georgia!

May 15, 2024

I think that the service rep thought it was being funny, but really his jokes were kind of rude. When I picked up my car, I got a checklist of red, yellow and green things that were inspected, but in all th More

by FALISHAOLOWU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Nguyen
May 16, 2024 -

Greenway Kia West responded

This feedback is disappointing to receive. We aim for clear communication and respectful customer care, and it sounds like there may have been some confusion regarding the results of your vehicle's inspection. Let's connect directly so we can clarify this situation and work toward regaining your trust in our services. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 15, 2024

It took a month to get what was wrong with my car. End of story, be better More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony?
May 16, 2024 -

Greenway Kia West responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 15, 2024

It shouldn’t take 3. 5 hrs for a 5000 mile service. Vehicle was not washed bc of backup and floor mats were filthy/muddy. More

by 13kana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in service was excellent.
May 16, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent service experience. It's important for us to provide efficient and thorough service, and it sounds like we missed the mark during your visit. We'd appreciate a chance to make things right - please reach out when you have a moment so we can discuss this further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 15, 2024

Came in for service, Tony was very quick to the point and attentive. Very personable. More

by dejesusmeranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in Service dept
May 16, 2024 -

Greenway Kia West responded

Thank you for leaving Greenway Kia West a five-star review! It's great to hear that Tony was efficient and delivered excellent service. Safe travels!

May 15, 2024

Julio Agosto. ..your Greenway Service Advisor ...gave us Great Service . He was pleasant , informative and cheerful !! Thank you !! 😊 More

by Makeadu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car Service
May 16, 2024 -

Greenway Kia West responded

We're glad to know that Julio provided great service during your visit at Greenway Kia West! We appreciate the positive feedback and will pass along your kind words. Thanks for choosing us!

May 14, 2024

Excellent service and friendly staff. They were able to get me in right away and address the recall. More

by travisflinn95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
May 14, 2024 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West for your service needs! We are happy to read that our staff delivered a five-star experience. Safe travels!

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