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Greenway Kia West - Service Center

Orlando, FL

4.2
1,423 Reviews

1,423 Reviews of Greenway Kia West - Service Center

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May 22, 2024

Julio was excellent, respectful and helpful with his service. He was pleasant to work with and would like him for all services More

by colettejohnsonthons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
May 22, 2024 -

Greenway Kia West responded

Colette, we're delighted to know that Julio provided excellent service during your visit at Greenway Kia West. We appreciate the positive feedback and look forward to assisting you with future services!

May 22, 2024

Staff was very helpful and attentive. I waited at the dealership for my car in the waiting room which was clean and quiet. More

by n.jenn84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Velazquez
May 22, 2024 -

Greenway Kia West responded

We're glad to know you found our team to be so helpful and our waiting room to be so comfortable. We thank you for sharing your experience with us and hope to see you again at Greenway Kia West!

May 22, 2024

I called to make an appointment to replace a recalled part and was told that the part was in stock and made an appointment…arrived at the appropriate time and was told that the part was not in stock and More

by GPKOHLER2
Recommend Dealer
No
Employees Worked With
Service department
May 23, 2024 -

Greenway Kia West responded

I'm really sorry to read about the mix-up with your appointment and the part availability. This is not how we want things to go for our customers, and I apologize for any inconvenience caused. We'd like a chance to make this right - please reach out so we can ensure you're taken care of properly moving forward. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com.

May 22, 2024

Very nice people work in dealership my car was given to me at a time matter loved the experience will recommend More

by ag12261972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissie Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Castro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
May 23, 2024 -

Greenway Kia West responded

We're so glad to know you had a positive experience at Greenway Kia West! We appreciate your recommendation and are here for any future needs. Safe travels in your new car!

May 21, 2024

They was great. It was a great experience. They explained the issue and fixed it More

by aloredejorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
May 22, 2024 -

Greenway Kia West responded

We're thrilled our team could provide informative communication and make your Greenway Kia West experience a 5-star success!

May 21, 2024

They made an appointment for me to bring in my car for a factory recall. They were good enough to make 4 other recall repairs that had not been done by a previous owner. Thank you! However, they didn't h More

by stewartmathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony - service
May 22, 2024 -

Greenway Kia West responded

We're glad to have been able to assist with the recall repairs, but we apologize for not having all the necessary parts on hand during your appointment. We understand how inconvenient this can be and appreciate your patience in this matter. Please reach out so we can discuss how to ensure a smoother process moving forward. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 21, 2024

I went there for the anti-theft recall but since my car had an attempted theft the service department want to charge me a $300 diagnostic service before they would service the anti-theft recall. Great job More

by Gilvargas68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember her name in the service dept
May 22, 2024 -

Greenway Kia West responded

I'm sorry to read about your experience with the anti-theft recall service. We understand how frustrating unexpected costs can be, especially when it comes to recalls. It's important that we address this issue and find a solution that works for you - please reach out so we can discuss further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 20, 2024

The service from arrival to leaving was very good. Always get great service from Kia west More

by athea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Greenway Kia West responded

Your feedback makes our day! Thanks for choosing Greenway Kia West.

May 19, 2024

It was great and they did the service fast and they were very help full with what I need it More

by jaice91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 20, 2024 -

Greenway Kia West responded

We are so happy that our Greenway Kia West team earned your five stars. Thanks for working with us!

May 19, 2024

Not very good at updating you when car is pending work. Service techs are nice though I wish the follow through was better Being weeks without a car is hard enough. Why do I have to call to ask what’s More

by Its me
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth
May 22, 2024 -

Greenway Kia West responded

We're sorry to read about your experience with our communication. We understand how important it is to keep our customers updated and it's disappointing to have left the wrong impression. If you'd like to discuss this further, please don't hesitate to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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