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Greenway Kia West - Service Center

Orlando, FL

4.2
1,443 Reviews

1,443 Reviews of Greenway Kia West - Service Center

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July 01, 2024

They kept me informed about the status of my car and the parts that were needed for the repairs. More

by throwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
Jul 02, 2024 -

Greenway Kia West responded

We appreciate your business and your review! Thanks from the Greenway Kia West Team, Throwell!

June 29, 2024

Communication was unclear and we paid for a service that was not completed. We will not be returning More

by Sixx71981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Greenway Kia West responded

I'm sorry to hear about your experience. We strive for clear communication and thorough service, so it's disappointing to know we fell short. I understand we've lost your future business, but I'd like to address your concerns directly, if you're willing. Please reach out if you'd like us to discuss this further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

June 29, 2024

I am very satisfied with the service and the time provided for each service ! Thanks More

by HELENAHARARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty
Jul 01, 2024 -

Greenway Kia West responded

We are grateful to have earned your business, Helena. Thanks for taking the time to leave us a review! - The Greenway Kia West Team

June 28, 2024

Service performed as expected. Upon arrival ,the wait to see a service advisor was over 30 minutes due to not enough staff. More

by TYSIEG0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 22, 2024 -

Greenway Kia West responded

Thank you for your feedback. We're glad the service met your expectations at Greenway Kia West, but we apologize for the wait time and will work on improving our staffing to better serve you in the future.

June 28, 2024

Very good service and management. Attended me very well I was very impressed with the work flow. More

by MARGUISOFIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel, Alberto Ahumada
Jun 30, 2024 -

Greenway Kia West responded

Thank you for stopping in at Greenway Kia West for service! We are glad that our team provided a five-star experience.

June 24, 2024

The customer service was amazing amazing amazing amazing amazing, awesome and wonderfully amazing. I appreciate the service I received More

by grahammalcom31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yuri Oughazzou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirpal Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Rodriguez
Jun 24, 2024 -

Greenway Kia West responded

We're delighted to hear that you had such an amazing experience with our team at Greenway Kia West! Your kind words mean a lot to us. Thanks for sharing your feedback!

June 20, 2024

I’ve brought my car back over and over again for AEB lights keep flashing they finally said sensor bad on right tire paid for that now no sensors working in front and sometime not in back More

by bdthomas78
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
Jun 26, 2024 -

Greenway Kia West responded

I apologize for the ongoing issues with your car's sensors. Our goal is to deliver high-quality care, and it's disappointing to have left the wrong impression. Please reach out so we can work towards a proper resolution for you. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

June 20, 2024

Everyone in the service department is friendly, helpful and knowledgeable. They keep you informed about the progress of the car being serviced. Jesse helped me this time, and he was excellent. More

by SJBONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with service
Jun 21, 2024 -

Greenway Kia West responded

We're delighted to hear that our service department at Greenway Kia West provided you with friendly and knowledgeable assistance. Jesse will be thrilled to know he made a positive impact on your visit! Thanks for the great feedback!

June 19, 2024

Tony Gyuen in service is Incredibly OUTSTANDING! !!! He is always available, he’s a problem solver, and always goes over and above in service for me and more!!! I look forward to working with him! He More

by CHRISRAYEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Gyun in service!!! 5 star
Jun 20, 2024 -

Greenway Kia West responded

Chris, we're delighted to hear about your positive experiences with Tony and Mark at Greenway Kia West! Your kind words truly mean a lot to us. Thanks for sharing!

June 19, 2024

My advisor Julio was really good and personable. He went through everything and made understanding easy. He worked on pricing since I’m out of work for an injury More

by RONGILBERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
Jun 20, 2024 -

Greenway Kia West responded

We're glad to hear Julio provided such excellent service and made things easier for you at Greenway Kia West. Thanks for sharing your experience!

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