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Greenway Kia West - Service Center

Orlando, FL

4.2
1,443 Reviews

1,443 Reviews of Greenway Kia West - Service Center

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July 19, 2024

I was quickly greeted and checked in. Timing for service completion was spot on. I prefer Kia service my Kia Soul as they know all the specs. More

by CRAIGBYKDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tony in Auto Service
Jul 22, 2024 -

Greenway Kia West responded

Thank you for sharing your positive experience with Greenway Kia West! We're glad to hear our team provided timely service and met your expectations. We appreciate your trust in us to take care of your Kia Soul!

July 19, 2024

He was very calm, respectful, and polite. Everything was handled in a timely manner the day of service. More

by Wlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're glad to hear that our team at Greenway Kia West provided calm, respectful, and timely service. We appreciate your feedback!

July 05, 2024

Not bad service but it took 4 hrs to clear some software recall all because it took more than an hour to get someone to drive my vehicle from across the street back to the service area. More

by marine21111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jul 10, 2024 -

Greenway Kia West responded

Thank you for your feedback. We apologize for the delay and appreciate your patience during the software recall process at Greenway Kia West. We'll work on improving our efficiency to serve you better next time!

July 05, 2024

Kia on west colonial the service center is the best same day appointment and fast reliable service More

by lgolding03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
Jul 08, 2024 -

Greenway Kia West responded

Thanks for your positive feedback! We appreciate your support here at Greenway Kia West.

July 04, 2024

Good technicians and great customer service! Can get Busy at times but as long as your Patient it worth the wait. More

by alexzanderlatt
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco Salinas
Jul 05, 2024 -

Greenway Kia West responded

Alexzander, thanks for the feedback! We're glad to hear you appreciated our technicians and customer service at Greenway Kia West. We appreciate your patience during busy times!

July 04, 2024

I left my car with Greenway Kia West to have a recall addressed. However, one of the technicians broke off my handle to enter the car which led to a long discussion if they would take responsibility. An More

by Abermanana
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jul 10, 2024 -

Greenway Kia West responded

Abermanana, I'm sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out so we can address this issue promptly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 04, 2024

Greenway Kia West did a very good job with my last car service. The service did not take long at all. Liz made sure i was taken well care of! More

by jpoindexter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Jul 05, 2024 -

Greenway Kia West responded

We're delighted to hear that Liz and the team at Greenway Kia West provided you with efficient service. Thanks for sharing your positive experience!

July 02, 2024

Called for a recall and made appointment. Told it would take 2 hours to fix. Drop off car and call to see if it’s finished and they couldn’t fix it because they didn’t have part. Wouldn’t you More

by AIRROCK2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Jul 22, 2024 -

Greenway Kia West responded

I apologize for the inconvenience you experienced with your recall appointment. We should have ensured that all necessary parts were available before scheduling your visit, and I understand how frustrating this must be. Please reach out to us directly so we can make arrangements to resolve this issue promptly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 01, 2024

I’ve been dealing with Kia since my purchase back in 2018. They are always friendly and gets the job done. Of course no one company is perfect and their prices are a bit high, but overall my experience’ More

by MINACHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty
Jul 01, 2024 -

Greenway Kia West responded

Thanks for your continued support since 2018! We're glad to hear that overall you've had good experiences with Greenway Kia West. We appreciate your feedback and look forward to serving you again!

July 01, 2024

Green way kia west is one of the best places to drop your car off.. More

by Juan Pablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 01, 2024 -

Greenway Kia West responded

Here at Greenway Kia West, we are always thankful for positive feedback from our customers. Thank you, Juan!

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