Greenway Kia West - Service Center

The shop was very professional and helpful with service and future service as well as welcoming. and future service as well as welcoming. More

Tony in the Service Department was SUPERIOR and kept me advised on the status of my vehicle throughout the Service. When the Service Tech was having an issue with putting my tire back on after the repair, advised on the status of my vehicle throughout the Service. When the Service Tech was having an issue with putting my tire back on after the repair, Tony kept me updated regarding the issue. I was very pleased with his level of professionalism. More

Excellent service and I appreciated being able to get in and out quickly friendly staff and out quickly friendly staff More

Very good customer service - very professional and very courteous- unfortunately it took longer than I thought but the wait was worth it courteous- unfortunately it took longer than I thought but the wait was worth it More

This dealership supports a lack of transparency with its customers in sales and service. Information is available after the fact. customers in sales and service. Information is available after the fact. More

Probably my worst experience in a dealership. Three times trying to fix an odd and annoying suspension noise on my 2023 Kia forte. First time, not able to duplicate my concerns, guys if you park Three times trying to fix an odd and annoying suspension noise on my 2023 Kia forte. First time, not able to duplicate my concerns, guys if you park the vehicle you're gonna hear the problem I promise. Second time they set my appointment but that day their Master tech was absent, so nobody was certified to check my car. Suddenly a service advisor came to me to tell me it's a tire noise! Really??? Oh almost forgot, they ruined my headliner with grease!!! I really like Kia, it's my fourth car Ina row and I really believe the brand deserve better dealerships. Poor experience! More

Service advisor Elizabeth was awesome and helped me keep costs at a minimum to get my Sorento’s issues resolved! Garrett the courtesy shuttle driver was delightful and gave me a safe ride home while the ser costs at a minimum to get my Sorento’s issues resolved! Garrett the courtesy shuttle driver was delightful and gave me a safe ride home while the service was taking place. I did ask for the team to look at my ABS and Collision avoidance system due to the warning lights being on but time ran out so I had to go back a second time the following week. Arrive advisor Marty was quick to get me in the queue during the visit and only took an hour to diagnose the problem. Sadly the parts needed to remedy the issue needed to be ordered so I’ll have to go back a third time but hopefully that visit will be swift as well! More

Great service Jessica was extremely helpful and insightful. Mechanics was able to diagnose the issue quickly. Great customer service insightful. Mechanics was able to diagnose the issue quickly. Great customer service More

Very happy with With Help and Support provided at the Kia! Julio is wonderful and excellent with communication and working with me! This Kia store has always been efficient and friendly. I am so grateful Kia! Julio is wonderful and excellent with communication and working with me! This Kia store has always been efficient and friendly. I am so grateful. More

Tony was very nice. He followed through with keeping me updated on the status of my repairs. He followed through with keeping me updated on the status of my repairs. More