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Greenway Kia West - Service Center

Orlando, FL

4.2
1,445 Reviews

1,445 Reviews of Greenway Kia West - Service Center

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July 27, 2024

30,000 mile vehicle service was done in less time and cost than quoted . I appreciated that. More

by kwilsonaea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name in the service dept.
Jul 29, 2024 -

Greenway Kia West responded

We couldn't ask for a better review of Greenway Kia West. Thanks so much!

July 27, 2024

Outstanding work, outstanding treatment. Waiting area with water coffee and snacks. Rental while my vehicle was worked on. Fix the issue through warranty. Great Job Elizabeth and Gabriel More

by Neftalyp2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel and Elizabeth
Jul 29, 2024 -

Greenway Kia West responded

Thank you for the fantastic review! We're glad to hear Elizabeth and Gabriel provided outstanding service at Greenway Kia West. We appreciate your support and hope to see you again soon!

July 27, 2024

For some odd reason my rear seat covers were removed and the back on my floors were nasty… slight mixup with information on my vehicle More

by trece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 30, 2024 -

Greenway Kia West responded

Thank you for bringing this to our attention. We apologize for the inconvenience with your rear seat covers and the condition of your floors, as well as any miscommunication regarding your vehicle. Please reach out so we can address these issues directly and make things right. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 27, 2024

Staff is friendly, the do not overcharge and are honest, the caveat is the waiting times.... 3 hrs for an oil change, that's too much waiting for that service More

by Julian Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
Jul 29, 2024 -

Greenway Kia West responded

Julian, thanks for your feedback! We're glad to hear you found our staff friendly and honest at Greenway Kia West. We apologize for the long wait time and will work on improving this aspect of our service.

July 26, 2024

Very amazing work Tony was very helpful and I got my car back at a decent time. More

by amariya.griffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissie Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Castro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
Jul 26, 2024 -

Greenway Kia West responded

Amariya, thank you for leaving Greenway Kia West a five-star review! We are glad that Tony was helpful and ensured your services were completed on time.

July 26, 2024

Service personnel very helpful, facilities for waiting good workmanship good the only thing I have to complain is the waiting time usually it took 1hr.for oil change, now it took 3hrs. More

by carlos.fernandez50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 30, 2024 -

Greenway Kia West responded

Carlos, thank you for your feedback. We're glad to hear about the helpful service and good facilities but apologize for the extended wait time during your visit. We appreciate your patience and will work on improving our efficiency. If you'd like to discuss further, please reach out at any time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 25, 2024

Awesome service! I’d recommend to anyone. They have yet to disappoint and I look forward to the next vehicle. More

by Dclayg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel
Jul 26, 2024 -

Greenway Kia West responded

Thanks for the glowing review! We're delighted to hear you had an awesome experience with Greenway Kia West. We look forward to helping you find your next vehicle too!

July 25, 2024

The communication system is archaic. I called in the morning to ask about my car and they told me my representative was not in until the afternoon. So no one could tell me about my car e More

by B.CARREKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hear himself was great but the entire system is ridiculous
Jul 30, 2024 -

Greenway Kia West responded

I'm sorry to hear about the communication issues you experienced. This is certainly not how we aim to serve our customers and I apologize for any inconvenience caused. In case you'd like to discuss this further or need assistance, I will reach out directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 24, 2024

I was here changing the engine oil ok my car and I waited 2 hours and half More

by Humberto Rodrigues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The office employees
Jul 30, 2024 -

Greenway Kia West responded

Humberto, we're sorry your oil change took longer than expected. We strive for efficiency and want our customers to feel confident in the service we provide, and your feedback is important to us. Please reach out directly if you'd like to share anything else or if I can further assist you at this time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 24, 2024

My appointment was very fast, satisfactory service and very friendly staff, my car is up to date, good service and location. More

by yoma3166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
Jul 24, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're glad to hear that our team at Greenway Kia West provided fast and satisfactory service. We appreciate your support!

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