Greenway Kia West - Service Center

Greenway Kia West is one of the most disappointing dealerships I’ve encountered, particularly their service department. While a few service advisors provide exceptional service, Elizabeth and Mark, th dealerships I’ve encountered, particularly their service department. While a few service advisors provide exceptional service, Elizabeth and Mark, the service manager, fall far short of customer-oriented professionalism. Mark comes across as hostile, and despite being there for two years, Elizabeth still lacks the expertise expected, leaving customers feeling taken advantage of. More

Tony was a pleasure to work with. He explained everything thoroughly and was very helpful! Service was quick and vehicle was ready on time! He explained everything thoroughly and was very helpful! Service was quick and vehicle was ready on time! More

Pickup and drop off service were excellent. People are friendly and courteous. Service advisor was very helpful People are friendly and courteous. Service advisor was very helpful More

Greenway kia west has great customer service and polite staff .. job was done on time and they also have free ride service .. i highly recommend it . staff .. job was done on time and they also have free ride service .. i highly recommend it . More

Great team and great people working. All of them deserve a raise. They did a good job. All of them deserve a raise. They did a good job. More

My last visit was extremely poor you had my car for a week and every time I called for update could never get Elizabeth on the phone and would not call back. Then when I did pick up my car she tells me t week and every time I called for update could never get Elizabeth on the phone and would not call back. Then when I did pick up my car she tells me there is a small oil leak in valve cover. One of the main reasons it was there in the first place. So NO I am not happy with your service this trip and will be looking elsewhere for a place to repair my car. Thanks for nothing More

I bought my Telluride at Kia West in 2023, after Kia of Clermont told me they couldn’t find the exact Telly I wanted and couldn’t help me,, I called Kia West after leaving there disappointed, and they foun Clermont told me they couldn’t find the exact Telly I wanted and couldn’t help me,, I called Kia West after leaving there disappointed, and they found one for me! I didn’t want to lose it so ran down put down money and signed paperwork to secure it. It was supposed to be a six week wait, it came in early (on my birthday) and they drove to another dealership to pick it up! (Happy Birthday to me) I had some problems with my car and took it to a dealership closer to home. Kia of Clermont ( I should have known better) I had it back to that dealership several time and they could not figure out the problem. Decided to go back to Kia West, first visit the figured it out and fixed the problem!! Never taking my Telly any where else! Great customer service and a great experience.! More

I was well pleased with the service that was done on my vehicle on Friday vehicle on Friday More

Terrible service, can’t even get a phone call back from the service manager, and overcharged for a bulb replacement. the service manager, and overcharged for a bulb replacement. More

It's the worst place other then he'll. The workers are not to blame, but seriously I hate, like truly hate going to Kia West Service center....its grey, it's dark, it's like your on prison The workers are not to blame, but seriously I hate, like truly hate going to Kia West Service center....its grey, it's dark, it's like your on prison. I fell bad for the workers because they are really nice...but the people on the office will straight out lie to your face...as soon as you sign on the dotted lines.... you basically sold your sold to the devil....AKA...your car. This place sucks like no other ! More