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Greenway Kia West - Service Center

Orlando, FL

4.2
1,830 Reviews
Call Service Center (844) 706-0067

1,830 Reviews of Greenway Kia West - Service Center

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June 04, 2025

Was told of delays up front and was greeted shortly after. Explained things well and very courteous. More

by RCFALER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Greenway Kia West responded

Hi RCFALER2001, Thank you for the 5-star review! We're glad to hear our team greeted you promptly, kept you informed about delays, and provided clear, courteous communication throughout your visit. At Greenway Kia West, we pride ourselves on honest service and great customer care. We appreciate your support and look forward to seeing you again! Best regards, The Greenway Kia West Team

June 03, 2025

I was immediately greeted when I pulled up and check in process was fast and easy More

by Sandrarocco88
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jones
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Jun 10, 2025 -

Greenway Kia West responded

Hi Sandrarocco88, Thank you for the 5-star review! We're glad to hear you were greeted right away and that the check-in process was fast and easy. At Greenway Kia West, we aim to make every visit smooth and stress-free. We appreciate your support and look forward to seeing you again! Best regards, The Greenway Kia West Team

June 03, 2025

They were very fast and friendly. When I pulled up I was immediately greeted.They explained what was going to happen with my car and I really appreciate the explanation. More

by Sandrarocco88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Greenway Kia West responded

Hi Sandrarocco88, Thank you for the great review! We're happy to hear you had a fast, friendly experience and that our team greeted you right away. Clear communication is a top priority for us at Greenway Kia West, so we’re glad you appreciated the explanation about your vehicle. We look forward to serving you again! Best regards, The Greenway Kia West Team

June 03, 2025

Great help and the shuttle driver was very professional, helpful and friendly. He made the waiting bearable. More

by Dianeingram80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Greenway Kia West responded

Hi Diane, Thank you for the great review! We're so glad you had a positive experience and that our shuttle driver helped make the wait more comfortable. At Greenway Kia West, we take pride in providing professional, friendly service every step of the way. We appreciate your kind words and look forward to assisting you again! Best regards, The Greenway Kia West Team

June 02, 2025

Service Rep was very knowledgeable of my vehicles problem and informed me that the problem I have had a recall on it. She ordered the part and setup the repair when the part arrived. More

by Robinson.f07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department Rep
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Jun 10, 2025 -

Greenway Kia West responded

Hi Robinson, Thank you for the 5-star review! We're glad to hear our service advisor was knowledgeable and proactive in identifying the recall on your vehicle. It's great to know the part was ordered promptly and your repair was scheduled efficiently. We appreciate you choosing Greenway Kia West and look forward to assisting you again in the future! Best regards, The Greenway Kia West Team

June 02, 2025

Everything was done within the time frame and explain what they did to the car very detailed More

by carlos.fernandez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Greenway Kia West responded

Hi Carlos, Thank you for the great 5-star review! We're glad to hear everything was completed on time and that our team provided a detailed explanation of the work done on your vehicle. At Greenway Kia West, we believe clear communication is key to great service. We appreciate your trust and look forward to seeing you again! Best regards, The Greenway Kia West Team

June 02, 2025

I had a good breezy experience. Got the car I wanted and it’s nice. More

by elias123dc
Recommend Dealer
Yes
Employees Worked With
Manny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Achraf Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Dupree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Greenway Kia West responded

Hi Elias, Thanks for the great review! We’re happy to hear everything went smoothly and that you got the car you wanted. Enjoy the ride, and we’re here if you need anything! Best, The Greenway Kia West Team

June 02, 2025

Besides the long wait, they got the car serviced and recalls taken cared of within the time frame given More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Greenway Kia West responded

Hi Dominique, Thank you for your review and for your patience during the wait. We're glad to hear your service and recalls were completed within the expected time frame. Your feedback helps us improve, and we hope to make your next visit even smoother. Best regards, The Greenway Kia West Team

June 02, 2025

Jesse is an excellent CSA. Beyond satisfied with his engagement, knowledge and care. Super help file and kind. However, Kia West tech and mechanics not so optimized has Jesse’s More

by xandra.molina.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Greenway Kia West responded

i Xandra, We truly appreciate you taking the time to share your experience. We’re very sorry for the frustration caused by the delay and the incomplete service on your vehicle. That’s certainly not the experience we aim to provide, and we understand your concerns. Thank you for recognizing Jesse—he works hard to support every customer, and your kind words mean a lot. We’ll be sure to address this situation internally to prevent it from happening again. If you’re open to it, we’d like the chance to follow up with you directly and make things right. Sincerely, The Greenway Kia West Team

June 02, 2025

Just had a little problem with communication other than that they fixed the problem and I’m very satisfied with the results. I will be bringing it in for a regular oil change in the future . More

by msdoe5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lana Gault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Greenway Kia West responded

Hi msdoe5, Thank you for your honest feedback and the great review! We're glad to hear the issue was resolved and that you’re satisfied with the results. We appreciate your patience regarding the communication and will use your feedback to help us improve. We look forward to seeing you again for your next oil change here at Greenway Kia West! Best regards, The Greenway Kia West Team

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