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Greenway Kia West - Service Center

Orlando, FL

4.2
1,830 Reviews

1,829 Reviews of Greenway Kia West - Service Center

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June 09, 2025

Always a complete job with attention to detail. Advisor always provides updates along the way. More

by Lisa Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Lisa, Thank you for the kind words! We’re so glad to hear Tony took great care of you and kept you updated throughout the process. At Greenway Kia West, we take pride in delivering quality work with attention to detail. We truly appreciate your continued trust and look forward to seeing you again! Best regards, The Greenway Kia West Team

June 08, 2025

This location is always disorganized, lacks communication internally and externally with customers. The customer service is horrible, and when asked for management; they are never available and do not return More

by Sincerelymelanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damon Tavarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Melanie, We're very sorry to hear about your recent experience. We take your concerns seriously, and we apologize for the disorganization and lack of communication you described. That’s not the level of service we strive to provide at Greenway Kia West. We’d like the opportunity to address this and improve your experience. Please reach out directly to our management team at (insert direct phone number or email), and we will make sure your concerns are heard and followed up on promptly. Thank you for your honest feedback — it helps us do better. Sincerely, The Greenway Kia West Team

June 07, 2025

i was in and out ray,jesse and andrew did an awesome job with my car made sure i was updated on everything More

by carlandradenson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : andrew
Jun 10, 2025 -

Greenway Kia West responded

Hi Carlandradenson7, Thank you for the fantastic 5-star review! We're thrilled to hear that Ray, Jesse, and Andrew took such great care of you and kept you informed every step of the way. We know your time is valuable, and we’re glad we could get you in and out efficiently. We appreciate your business and look forward to seeing you again at Greenway Kia West! Best regards, The Greenway Kia West Team

June 07, 2025

It was on the spur of the moment that I took my car in and the service department. Also, the parts department was very helpful and knowledgeable. They took care of my problem and I was very satisfied. The More

by NONIETUZZEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Nonietuzzeo, Thank you for the wonderful 5-star review! We're so glad our service and parts departments were able to assist you quickly and get your issue resolved—even on short notice. It’s great to hear you were satisfied with the support and expertise provided. We also appreciate your feedback about the waiting room amenities and wait time. We'll be sure to pass that along to our team as we’re always looking to improve the experience for our guests. Thanks again for choosing Greenway Kia West — we look forward to serving you again! Best, The Greenway Kia West Team

June 06, 2025

Got me in and out quickly with no extra fluff. Brian was fantastic and everything was accurate! More

by HandsetDebuts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi HandsetDebuts, Thank you for the great 5-star review! We’re glad to hear Brian took care of you quickly and accurately—no extra fluff, just great service. We appreciate your trust in Greenway Kia West and look forward to helping you again! Best, The Greenway Kia West Team

June 06, 2025

It was good and fast service. He was kind and wxcellwnr job. Will come back to Tony. More

by kcarbonel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Kcarbonel, Thank you for the 5-star review! We’re so glad to hear you had a great experience with quick service and kindness. Tony will be thrilled to know you’ll be coming back to see him—we agree, he does excellent work! We appreciate your trust in Greenway Kia West and look forward to seeing you again soon! Best regards, The Greenway Kia West Team

June 06, 2025

Greenway Kia truly made me a happy customer. Their help, enthusiasm and patience was superb and caused me to have a great shopping experience More

by henrywhite1954
Recommend Dealer
Yes
Employees Worked With
Carlos Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Henry, Thank you for the amazing 5-star review! We're so glad to hear that our team's help, enthusiasm, and patience made your experience a great one. Making our customers happy is what we’re all about at Greenway Kia West, and we’re thrilled we could deliver that for you. Enjoy your new vehicle, and we look forward to seeing you again! Best wishes, The Greenway Kia West Team

June 05, 2025

Worst service department I've ever experienced. Can't fix an issue with "carplay". It's been 2 years. They blow you off. Don't return phone calls. Don't return texts. Very bad business practice More

by Vac13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Vac13, We’re very sorry to hear about your ongoing frustration and sincerely apologize for the poor experience you've had with our service department. This is certainly not the standard we hold ourselves to at Greenway Kia West, and we understand how upsetting it must be to deal with an unresolved issue for such a long time. We take your feedback seriously and would appreciate the opportunity to make this right. Please reach out directly to our service management team at (insert direct phone number or email) so we can personally review your case and find a solution. Thank you for bringing this to our attention. Sincerely, The Greenway Kia West Team

June 05, 2025

Sure! Aqui está uma avaliação positiva de 15 palavras em inglês para um dealership: “Excellent service, friendly staff, fair prices, and a smooth car-bu More

by Max Camargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Max, Thank you for the fantastic 5-star review! We’re thrilled to hear you had an excellent car-buying experience with our friendly team here at Greenway Kia West. Providing great service, fair pricing, and a smooth process is exactly what we aim for. We truly appreciate your support and look forward to helping you with all your future vehicle needs in Orlando! Best regards, The Greenway Kia West Team

June 04, 2025

Was told of delays up front and was greeted shortly after. Explained things well and very courteous. More

by RCFALER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi RCFALER2001, Thank you for the 5-star review! We're glad to hear our team greeted you promptly, kept you informed about delays, and provided clear, courteous communication throughout your visit. At Greenway Kia West, we pride ourselves on honest service and great customer care. We appreciate your support and look forward to seeing you again! Best regards, The Greenway Kia West Team

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