Greenway Kia West - Service Center

I had the worst experience at this location. I dropped my vehicle off on Dec.11 and my service advisor never kept in touch with me about the diagnosis of my vehicle at all. I was catching rides I dropped my vehicle off on Dec.11 and my service advisor never kept in touch with me about the diagnosis of my vehicle at all. I was catching rides to and from work. When I did hear from hear I was that they need to replace my radiator fan was 1,400 dollars. After, that she told I need a thermostat. My car was ther for another 5 days 😪. I finally go pick up my car they charged me 3% for using my credit card. They pull car out it was dirty with a flat tire. Then they didn't wanna put air in the tire nor clean it. This is the worst location I've ever visited. More

Greenway Kia West does a solid job. Tony has been outstanding to work with and always returns my email communication. The schedule for service and repairs is always flexible. The porter Tony has been outstanding to work with and always returns my email communication. The schedule for service and repairs is always flexible. The porter staff greets you right away and gets you checked in within a minute of speaking with you. The waiting area is comfortable and the service manager comes by to check on everyone. Big thanks to Tony the advisor, Mo the technician and Mark the service manager. More

I loved the quality of service of the Greenway Kia West, all the technicians, service advisor and more. You guys deserve 5 STARS all the technicians, service advisor and more. You guys deserve 5 STARS More

Excellent customer service. Amazing and friendly staff. The team makes me feel welcome every time I come in to get my car serviced. Thank you for all that you do!!! Amazing and friendly staff. The team makes me feel welcome every time I come in to get my car serviced. Thank you for all that you do!!! More

Hassle free and quick. Gave me an estimated time and was done and out within an hour. Friendly guy checking me in. Gave me an estimated time and was done and out within an hour. Friendly guy checking me in. More

The Worst Costumer Service I have experienced. No care at all for costumer needs or concerns. Waiting time is insane! They make you feel like you don’t matter. No care at all for costumer needs or concerns. Waiting time is insane! They make you feel like you don’t matter. More

I was given the wrong info regarding the diagnostic and what I was paying for. what I was paying for. More

My experience with Greenway Kia West was frustrating and left me disappointed in the brand. So much I'm questioning whether to trade my Kia for a different car. I purchased a vehicle less than a month ago. left me disappointed in the brand. So much I'm questioning whether to trade my Kia for a different car. I purchased a vehicle less than a month ago. I brought the vehicle in to check a flat tire. I was then told after waiting for a few hours that nothing was wrong.Even though I pressed them that the tire pressure monitoring system was on. I was told that the only problem was a flat tire. I then got the tire replaced at a another location and the monitor was still on. I had to bring this back to Kia waited now 5 hours and they told me that tire company broke my stem valve. I then took the car back to that tire company. Who showed me that the stem valve in fact was not broken. So now I am going to have to go to kia a third time to get this issue fixed, and I will not be returning to greenway, kia west ever. More

The service was fine but the communication was clear so I wasn’t exactly sure if my car was going to be finished anytime soon or no. I was told they were finishing up, finishing up turned out to be 30 minute wasn’t exactly sure if my car was going to be finished anytime soon or no. I was told they were finishing up, finishing up turned out to be 30 minutes of me standing and waiting thinking it was going to be 5 minutes tops. More

The service I receive from Kia gets worse every time I go there. I’m quite frankly looking into going to a different Kia for servicing. The service has been terrible. there. I’m quite frankly looking into going to a different Kia for servicing. The service has been terrible. More