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Greenway Kia West - Service Center

Orlando, FL

4.2
1,891 Reviews
Call Service Center (844) 706-0067

1,891 Reviews of Greenway Kia West - Service Center

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July 12, 2025

Good customer service. The staff provided timely text updates. The prices are a little too high. More

by thedexsays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2025 -

Greenway Kia West responded

Hi, Thank you for your review and for choosing Greenway Kia West! We’re pleased to hear that you received good customer service and timely text updates from our team, especially Brian Jones. Your feedback about our pricing is important, and we truly appreciate your honesty—it helps us continue to improve. At Greenway Kia West, our goal is always to provide clear communication and excellent service for every customer. If you have any further suggestions or need anything else, please don’t hesitate to reach out. Thank you again for your feedback! Best regards, Anas Lazaar anaslazaar@greenwayauto.com

July 12, 2025

My car has been sitting at the KIA shop for 3 months just to replace a cluster under warranty. They keep lying to me. The service call center is a disgrace — they keep hanging up on me just because I asked f More

by Mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keiara Lluberes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2025 -

Greenway Kia West responded

Hi Mj, I sincerely apologize for the frustration and inconvenience you’ve experienced with your vehicle repair at Greenway Kia West. Waiting three months for a cluster replacement under warranty is unacceptable, and I am very sorry to hear about your difficulties with our service call center and the communication issues you described. Your feedback is extremely important, and I want to make this right. Please contact me directly at markfoster@greenwayauto.com so I can personally look into your situation and work to resolve it as quickly as possible. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to improve your experience. Sincerely, Mark Foster markfoster@greenwayauto.com

July 12, 2025

The customer service was great and the advisor kept us informed on all the steps in the process. More

by thedexsays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Greenway Kia West responded

thedexsays Verified Customer The customer service was great and the advisor kept us informed on all the steps in the process.

July 11, 2025

The service department was very helpful and you got me in on time and work was complete quickly More

by hochred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

hochred responded

One big complaint about Greenway Kia West is that they do not return calls and the voice mail of finance department is always full. Obviously 🙄 they do not check their voice mails regularly. Very frustrating trying to reach Carlos and can’t leave a voicemail and leave a message at front desk and he still doesn’t call. This is by worst dealership I have ever dealt with!

July 11, 2025

Joseph is amazing he got me out of an impossible situation and got me into a vehicle I never thought I'd be able to get into. This dealership has gone above and beyond what they have to and I don't More

by tiffanybolden1
Recommend Dealer
Yes
Employees Worked With
Nada Ammor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hernandez Bonano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2025 -

Greenway Kia West responded

Hi Tiffany, Thank you so much for your incredible review and for choosing Greenway Kia West! We’re thrilled to hear that Joseph Hernandez Bonano and Nada Ammor went above and beyond to help you out of a tough situation and get you into a vehicle you never thought possible. Our team takes pride in providing outstanding service and support for every customer, and your kind words mean a lot to us. At Greenway Kia West, we are dedicated to making the car buying process as smooth and positive as possible. We truly appreciate your trust and your recommendation. Thank you again for sharing your experience. If you ever need anything in the future, our team is always here for you! Best regards, Anas Lazaar anaslazaar@greenwayauto.com

July 10, 2025

First service. Excellent customer service I liked everything about the process except the customer lounge needs a refresh. More

by mijamar7
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
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Jul 12, 2025 -

Greenway Kia West responded

Hi, Thank you for taking the time to share your feedback about your first service visit at Greenway Kia West. I’m glad to hear you received excellent customer service and had a positive experience working with Tony Nguyen. Your comments about the customer lounge are appreciated—we’re always looking for ways to improve, and your suggestion will be shared with our management team. If you have any other feedback or need assistance in the future, please feel free to reach out to me directly at markfoster@greenwayauto.com. Thank you again for your review. Sincerely, Mark Foster markfoster@greenwayauto.com

July 10, 2025

Excellent communication. Great service. Quality work. Expedited service to accommodate my schedule. Will return again More

by pkommi23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 10, 2025

Jesse is an absolute god sent man cause he is was really there every step and updates me on all things and even the checkout process he was very patient and helpful to me and my mom. Top tier service from h More

by alaijha23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 09, 2025

Smiling and Good service. She answered everything every detail i asking. Good take care and professional More

by Mr.yingmeema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 08, 2025

My dealership experience did have some challenges but it was resolved quickly and I’m a satisfied customer. More

by bricampaige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department/Jesse
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