Greenway Kia West - Service Center

Thank you for your service. I am very happy with your service and your support my Kia Sorrento 2024 I am very happy with your service and your support my Kia Sorrento 2024 More

Appointment was provided very fast and timely. However the taken to complete the service was too long. However the taken to complete the service was too long. More

Bueno satisfactoriamente como me trataron me gustó la atención me mostraron todas las alternativa que tenían para mí Gracias atención me mostraron todas las alternativa que tenían para mí Gracias More

Waited almost 4 hrs for a simple oil change and after i asked they gave me back the car cover in mud asked they gave me back the car cover in mud More

Brought my new Telluride into this dealer in November. They took pictures of the pieces of the car that were falling off. Said they needed approval due to how new the car was. Despite multiple calls to th They took pictures of the pieces of the car that were falling off. Said they needed approval due to how new the car was. Despite multiple calls to this dealership and the corporate Kia offices the car remains unfixed, it is now February. The only call I received was from their customer service team to ask me how my service was. I told him I have never received any service and was still waiting. He said he would “get right on this”. I regret leasing this car. More

Service was fast and the team made sure I was aware everything going on with my car. Great multi point inspection and I love that they provide a shuttle for my service. everything going on with my car. Great multi point inspection and I love that they provide a shuttle for my service. More

Don’t send me to any one but Liz. She is the absolute BEST! I always appreciate her help She is the absolute BEST! I always appreciate her help More

The repair folks are excellent. They comped my catalytic converter when corporate refused it under warranty. My service advisor was great and did everything she could for me under t They comped my catalytic converter when corporate refused it under warranty. My service advisor was great and did everything she could for me under the circumstances. However, they are really short staffed and they find it difficult to return phone calls and keep customers up to date. It was suggested I text the service manager; he never returned my text. Additionally, when the repair was done, I returned my rental to the service dept, and they didn’t notify Enterprise for days, resulting in chaos and a lot of extra work for enterprise to sort out my rental contract. And, the receptionist was short with me on a couple of occasions. So. My service advisor was great. The repair appears to have been done correctly. The rest of the staff needs to improve their CS skills. More

The guy who was in charge of my repair said that it would only take an hour and a half. I said that was fine but if it took longer than that I’d need to get an Uber home so I wouldn’t miss a conference call only take an hour and a half. I said that was fine but if it took longer than that I’d need to get an Uber home so I wouldn’t miss a conference call I had scheduled for work. I waited in the waiting room for an hour and a half and I had no updates from him so I texted the phone number they had instructed me to contact if I had any questions or needed help. I asked him how much longer it was going to take. it took him almost 20 minutes to reply and he informed me that he was gonna go check on the car and see. After 30 minutes of no update, I sent another text message asking what the status was and reminding him I needed to get home asap. It took him another 15 minutes to reply and he said that he was trying to find the keys or something like that…then I didn’t hear from him for another 10 minutes. I finally went up to the service desk and the manager asked me if he could help me… I said I was waiting on my service rep and he said, oh yeah he should be out here soon. But then I waited for another 10 minutes. Needless to say, I missed my conference call, which is totally unacceptable because I could have left much earlier and made it back in time if my service representative had just had the common courtesy of letting me know!!! I was so angry at him. Then to make matters even worse, when he finally came out, he waved me over to follow him as he walked to my car without directly saying anything to me… I followed him, and when we got to my car, he handed me my keys and said something along the lines of “uh Sorry that it took longer…“ That was literally all he said to me and then handed me the keys and walked away. It was so clear that he didn’t care whatsoever and made no acknowledgment of his terrible communication and ghosting my repeated text messages. This is the first Kia I’ve ever owned…previously I owned all Lexus and I have never had a bad experience at their service center and I feel like every time I come to this service center, there’s some weird issue with the customer service. in this case, it was something that could’ve easily been avoided if my service representative had given even two craps about my time!!! Im not unreasonable, I told him upfront that I had time restriction and that it was totallyyyyy OK if they needed more time for the repair, I just needed to know so I could get a ride home if need be. But he was basically absent when I needed him and extremelyyyyyy slow to reply to me when I asked for updates (via the method HE instructed me to use!!!!!) That exceptionally disrespectful of my time. More

Had no problems with service - kept me updated- rented car for me since it took so long for recall parts car for me since it took so long for recall parts More