Greenway Kia West - Service Center

Great customer service We have always fond our service experience at Kia West Orlando to be wonderful. Always courteous, helpful and considerate of our time, the car wash & We have always fond our service experience at Kia West Orlando to be wonderful. Always courteous, helpful and considerate of our time, the car wash & gas are added benefits. Angel our new rep is upfront and helpful. More

Didn't check the paperwork and more I set up an appointment for an oil change and to get the engine harness replaced for a factory recall. When my wife arrived and was asked about th I set up an appointment for an oil change and to get the engine harness replaced for a factory recall. When my wife arrived and was asked about the service, she forgot ot to mention the oil change, and only discussed the replacement of the straps. They did finish earlier than we expected while he is good. But upon talking to my wife after she left I learned that the oil change was not done. I called to find out what happened. I talked with a service agent who passed me along to the man we worked with. The line got cut off I thought. I called him again and explained what happened. A different lady apologized and sent me to his phone again. Apparently he was busy and did not have voicemail so the phone cut off again. I called a third time and explained everything that happened and this new lady apologized again and took my information. So... After 20 minutes of this someone took my info. He returned my call which was good and I asked about what happened and I was told that it was busy. I asked if it was a normal practice to check the reservation and was told yes. He said there was an opening that same day but my wife could not one back the same day and I was at work all day. Though my wife did forget to mention the oil change, had he followed through with the procedure and checked the paperwork, he would have seen that I needed an oil change. I called and set up a other appointment next week for that and one other thing. If this occurs again, I will not be taking my car back there, which is sad because they used to be quite good. Thank you... More

Disappointed Waiting is too long my son got cranky waiting for our car to be done. But the guy who assisted us was very friendly. FIRST Class to him! Waiting is too long my son got cranky waiting for our car to be done. But the guy who assisted us was very friendly. FIRST Class to him! More

Service is great except that they did not wash my car as re, Service repair was great , they gave me a ride home and picked me up, lounge service area was great too! They have refreshments like bottled water, ho Service repair was great , they gave me a ride home and picked me up, lounge service area was great too! They have refreshments like bottled water, hot coffee,, tea, instant hot chocolate that you can make and different kinds of goodies like chips, crackers. , peanuts, cereal bars and they also have popcorn machine.. Also, free WiFi access while waiting for your car at the lounge.The only thing they did not do this time which they normally do was my car did not get washed as requested. Other than that , I love going to KIA for service. They are all friendly! More

Concerns While visiting Kia West, Kevin and the team did a great job answering my questions and concerns. He took the time to check into each of my concerns an While visiting Kia West, Kevin and the team did a great job answering my questions and concerns. He took the time to check into each of my concerns and provided me with recommendations to make my driving experience better. Thank you for your professionalism and excellent customer service! More

Good experience The staff was courteous. They kept me abreast. The only drawback I had was the fact that the dealership only had 2 loaner cars and could not help me w The staff was courteous. They kept me abreast. The only drawback I had was the fact that the dealership only had 2 loaner cars and could not help me with one so I could leave my car for recall repairs. What a bummer and am still waiting for when a loaner might be avail so I can get my car fixed More

Great experience with extended warranty repair! I purchased my Kia Optima in 2009 in AZ. At the time of purchase, I also paid for the extended warranty because I wanted to keep this car a long time. I purchased my Kia Optima in 2009 in AZ. At the time of purchase, I also paid for the extended warranty because I wanted to keep this car a long time. I had 10 yrs or 100,000 miles. I noticed my dash board electronics were not working properly a month ago. I’m not quite at 100k or 10 yrs but getting close. I have moved back to Orlando FL and took my Kia in to have the dash electronics checked out. Everything that was wrong was covered under the extended warranty. The service dept had to order a couple parts for replacement. It took a week but the service dept kept in touch with me and were very professional and friendly. I am super happy with the performance of my Kia and both dealerships that I have worked with. My first Kia. I recommend the vehicle and company based on my good experience in sales and service. More

Professional and honest Very professional service department, kudos to Toni and Woody that took very good care of my 4 hours that I had to wait to solve all my car issues. Th Very professional service department, kudos to Toni and Woody that took very good care of my 4 hours that I had to wait to solve all my car issues. Thank you. More

Frustrated I waited 5 hours for my car to be done that is unacceptable I do understand they were busy and I didn’t have an appointment but 5 hours is too long I I waited 5 hours for my car to be done that is unacceptable I do understand they were busy and I didn’t have an appointment but 5 hours is too long It was suppose to be be done by 1 pm that led till 2:30,3:15 and finally 3:45 so from 10:30am to 3:45 pm it messed up my plans with friends I was so frustrated and annoyed More

Outstanding Service On 3/1/2018 I called Orlando KIA West for a same day service appointment. I was given the appointment without any problems. I arrived a little late at On 3/1/2018 I called Orlando KIA West for a same day service appointment. I was given the appointment without any problems. I arrived a little late at approximately 11:20 am. I was greeted by Angel who took care of me. Angel was very courteous and professional. He made me fell like I was a V.I.P. I would like to add I contacted a KIA dealership which was closer to my home and they could not accommodate me. I would highly recommend KIA West for servicing their vehicles to anyone. More