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Greenway Kia West - Service Center

Orlando, FL

4.2
1,376 Reviews
Call Service Center (844) 706-0067

1,376 Reviews of Greenway Kia West - Service Center

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September 15, 2023

The staff is not friendly, especially David. And the problem I mentioned is still continuing in my vehicle, I will definitely not use your place anymore. Waste of time and money More

by shnsahin295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David advisor
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Sep 18, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. We aim for friendly, helpful service and it's clear we missed the mark during your visit. I understand how frustrating unresolved vehicle issues can be and would like to help rectify this situation if you're willing to give us another chance. Please reach out at your earliest convenience so we can discuss further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 15, 2023

Very professional and good customer service. ..close to home. Environment was clean and the workers very polite and is very knowledgeable. More

by pdoolgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr martti
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Sep 15, 2023 -

Greenway Kia West responded

We appreciate your positive feedback about our team at Greenway Kia West! It's great to know that you found our environment clean and the service professional. We strive for excellent customer experiences, and we are glad that we could deliver that!

September 15, 2023

Easy to make an appointment online. David and the team were friendly, professional and set a clear expectation on when I could expect services to be completed. More

by DONALDRGIONTA
Recommend Dealer
Yes
Employees Worked With
David (service dept)
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Sep 18, 2023 -

Greenway Kia West responded

Donald, we're glad to know that David and our team at Greenway Kia West made your experience smooth and efficient. Thanks for choosing us!

September 15, 2023

Service no good Oil change have to wait 2 hrs no good There break up your car and don't say anything More

by ricky.gunness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Cumbur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez
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Sep 18, 2023 -

Greenway Kia West responded

Ricky - I'm sorry to read about your negative service experience. We strive for efficient work and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to address this directly with you - if you're willing, please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 14, 2023

Horrible I had to wait more than two months for my car. No rental no loaner and no customer service More

by Bashar
Recommend Dealer
No
Employees Worked With
Mr. K
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Sep 18, 2023 -

Greenway Kia West responded

I'm so sorry to learn that you service experience took longer than anticipated. We strive for timely and accommodating care, and it's disappointing to learn we missed the mark here. I will be sure to address your feedback with my team so that we may improve our process going forward. If you'd like to discuss this further, please don't hesitate to get in touch. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 13, 2023

Tony was great at communicating and getting issues with the car resolved. I had taken it previously to Kia in Longwood. The customer service by Tony was far better and stress free More

by Jeremy.Sanborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Sep 13, 2023 -

Greenway Kia West responded

Jeremy, it's fantastic to know that Tony provided you with great communication and a stress-free experience at Greenway Kia West. We appreciate your feedback!

September 13, 2023

I mix up my day for the appointment but they was able to still get me in. My car was ready faster then the had told me More

by IsisCrenshawisis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel
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Sep 13, 2023 -

Greenway Kia West responded

We're glad to know that our team at Greenway Kia West was able to accommodate your schedule and get your car ready quickly. Thanks for sharing this positive feedback!

September 13, 2023

Courtney service advisor beyond exceptional Ensure experience went well and was very courteous and kept me up to date during service More

by UNIDUCK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not utilize
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Sep 14, 2023 -

Greenway Kia West responded

We're thrilled to hear that Courtney's service exceeded your expectations! Thanks for choosing Greenway Kia West--see you next time!

September 12, 2023

Very condescending and rude; wasn't helpful I felt out of the loop; wasn't made to feel comfortable about reaching out for clarification More

by nerlandyb
Recommend Dealer
No
Employees Worked With
Tony
Report | Print
Sep 13, 2023 -

Greenway Kia West responded

It's quite disappointing to see this feedback, as we strive to ensure all of our customers feel accommodated during their visits. I would like to step in and offer my personal assistance. Please consider giving me a call when you have a moment. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 12, 2023

I like them they work with you plus the dont take all day with your car More

by Charlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissie Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez, Jaris Dennis, Rachel Moore, Alex Patino
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Sep 12, 2023 -

Greenway Kia West responded

Charlene, thank you for the review! We hope to see you again at Greenway Kia West!

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