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Greenway Kia West - Service Center

Orlando, FL

4.2
1,376 Reviews
Call Service Center (844) 706-0067

1,376 Reviews of Greenway Kia West - Service Center

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September 23, 2023

I thought with an oil change I got coolant added and air in my tires .. I was told that they do not add coolant ,I have to buy it and add my own .. my first oil change there I got a car wash , oil change , More

by richietonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Ahumada
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

Richietonya, I'm sorry to learn about your disappointment. We aim for consistency in our services and it seems we've missed the mark during your recent visit. Let's discuss this further so that we can make things right for you. Please reach out when convenient. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 23, 2023

Very friendly and willing to help once we arrived for our appointment. Took less Tito complete the work than we expected. More

by kathyjanderson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

Kathy, we're glad to know that our team at Greenway Kia West was able to assist you efficiently and effectively. Thanks for sharing your experience!

September 23, 2023

Was in and out a quick manner and was offered snacks and drinks to make sure I was comfortable More

by KIERRAWELLS16
Recommend Dealer
Yes
Employees Worked With
Marty
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Sep 25, 2023 -

Greenway Kia West responded

Kierra, we are so glad that you had a quick service visit to Greenway Kia West! Thank you for sharing your experience and leaving us a five-star review.

September 23, 2023

When i take my car to greenway kia,I'm told to go to city kia, I've been misled thinking my car is stolen, when it was with greenway the whole time. My car is not being repaired properly. The wait is terribl More

by manuelcorine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Paz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Jaris Dennis, Rachel Moore, Alex Patino
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Sep 25, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. It's concerning that you've been feeling misled and dissatisfied with the repair process, as well as our customer service. We aim for transparency and efficiency in all we do, so I'd like to personally look into this matter further for you. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Sep 25, 2023 -

manuelcorine responded

I'm still not satisfied with the repairs, as my car is still leaking oil. Also everything that's wrong with car is misleading because I've never had problems with my car until you guys install the motor. I can't drive my car for worry about the worst. There's a warranty on my car so this should be taken care of so I don't ride out the motor. If this process takes more than a day, I should be covered for rental car service as well.

September 22, 2023

A very good dealership would recommend to friends at any time.Had very good experiences More

by RONALdlove920@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nas
Report | Print
Sep 22, 2023 -

Greenway Kia West responded

Thank you for this 5-star rating of Greenway Kia West! We hope to assist you again down the road!

September 22, 2023

I had an awesome experience at my service appointment, staff was friendly an on point.. especially the manager… More

by Norise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Jaris Dennis, Rachel Moore
Report | Print
Sep 24, 2023 -

Greenway Kia West responded

We're so glad to know you had an awesome experience at your service appointment with us here at Greenway Kia West. Your kind words about our friendly and efficient staff are greatly appreciated!

Sep 24, 2023 -

Norise responded

I had a wonderful experience… staff was courteous, friendly, and willing to assist on demand….

Sep 24, 2023 -

Norise responded

Your welcome…

September 22, 2023

Service techs are pleasant and knowledgeable. Manager pays attention to customer service and is visible and responsive. More

by jalligood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Report | Print
Sep 24, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our service techs and manager at Greenway Kia West. We always strive for top-notch customer service, so your feedback is much appreciated!

September 22, 2023

Appointment was sceduled for 9:30 AM, did not get in till 11:00. I brought car in for Recall on Trunk Latch, Latch not on Stock, I should have been informed at time of Scheduling Appointment could have postp More

by TALLSOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Josie
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

I'm sorry to read about the delays and miscommunication you experienced during your appointment. We strive for efficiency and top-notch maintenance, so it's disappointing that we didn't meet those expectations this time around. I'd like to step in and ensure all of your concerns are properly addressed--please reach out when you have a moment. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 21, 2023

They are very knowledgeable and always try to help customers as much as they can I recommend their service More

by amyly10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony , Alberto Ahumada
Report | Print
Sep 21, 2023 -

Greenway Kia West responded

Amy, we're glad to know you found our team at Greenway Kia West knowledgeable and helpful. Thanks for recommending us!

September 21, 2023

Your job doing good but whoever service men forget stick milage put on front window the car after I leave. Please offer you spoken them must doing good their responsible make sure everything set the cars ar More

by Blkspiritwoman50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Sep 22, 2023 -

Greenway Kia West responded

Thanks for bringing this to our attention! We apologize for the oversight and will ensure that it doesn't happen again. Your feedback helps us improve at Greenway Kia West, so we appreciate you taking the time to write a review. Safe travels!

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