Greenway Kia West - Service Center

Hi, my name is Mattie gibbons I’ve been a customer with green wat Kia west here in Orlando Fl for the past 10 years I once owned a 2007 Kia rondo that I bought from a private owner, all my maintence and pa green wat Kia west here in Orlando Fl for the past 10 years I once owned a 2007 Kia rondo that I bought from a private owner, all my maintence and parts were done at the location the service guys there are amazing Tony and marti, also mr Mike foster has an awesome personality he always smiling. On September 25, 2023 I took my 2013 Kia Sorento in for an oil change marti was my service advisor he was very polite to answer all of the question I ask about my vehicle also what I liked about mr marti was that if he did not no an answer to my question he asked another employee it mr foster. What and amazing staff that works together as a team I love that (smiles) Mattie gibbons More

The customer service is non-existent. They feel like whatever answer they give for your question should suffice. The DO NOT care about the customer. They only care about getting you off t They feel like whatever answer they give for your question should suffice. The DO NOT care about the customer. They only care about getting you off the phone or out of their face. They are quick to say what is NOT their job and what they are NOT legally responsible for. When something happens to your vehicle, it's already an emotional ordeal and they don't make it any easier. I've been going here for years, but the last 2 months have been horrible. It has not always been like this. I get all of my service done here. It's very unfortunate. Recently, I had a major car repair that cost me THOUSANDS of dollars, and they acted as if I was asking them to do me a favor. It took way longer than they said it would take. I could only get updates when I contacted them, and the updates sometimes came days later and/ or after I submitted a 2nd request. I could write so much more, but they have drained me! I'm done. Now I need to find a new repair shop because I REFUSE to give them another dime. Not even for my oil changes! More

Was great nice people’s on time thanks guys wait time was less then expected less then expected More

Terrible customer service. Sat for over 3 hours for a oil change and Tire rotation. After making a appointment. Then had a rude person on the phone treat me like a kid. Then Sat for over 3 hours for a oil change and Tire rotation. After making a appointment. Then had a rude person on the phone treat me like a kid. Then the tire rotation wasn't done and the oil life wasn't reset like it should have been. Terrible service. More

Excellent Customer Service Great Attention I Definitely Recommend this Dealership For Make a Great Experience Recommend this Dealership For Make a Great Experience More

Friendly Staff. Great customer service. Clean dealership. Fast service. I am pleased with the work that was done on my vehicle. Great customer service. Clean dealership. Fast service. I am pleased with the work that was done on my vehicle. More

Service was excellent as usual. I always get impeccable service from David . Always great doing business with him . Thanks once again . Ron Curtis I always get impeccable service from David . Always great doing business with him . Thanks once again . Ron Curtis More

Great customer service the lady in the front was great help with assisting me with all the needs I had and asked about getting an oil change I think her name Jessica the one in the middle or three desk t help with assisting me with all the needs I had and asked about getting an oil change I think her name Jessica the one in the middle or three desk to the end every sweet More

All the service very good. Pending to arrive the handle replacement. Thank you for the follow up Pending to arrive the handle replacement. Thank you for the follow up More

I had a great experience with the service department Gabriel and Mark are the best Gabriel and Mark are the best More