Greenway Kia West - Service Center

Nice and clean dealership, even offered bottled water and snacks. Took a bit of time (2 hours) for oil change and complimentary car wash. Car was cleaner but not sure I would call what they did to be a car snacks. Took a bit of time (2 hours) for oil change and complimentary car wash. Car was cleaner but not sure I would call what they did to be a car 'wash'?! Service attendant did not have answer to a navigation update question and didn't offer to help find the solution. More

I had an appointment for Monday September 25, 2023 at 11:30am for a diagnosis because there was Fuel smell coming from the sides of my Sorento. I got there they said to go with Mr. Tony that he was going 11:30am for a diagnosis because there was Fuel smell coming from the sides of my Sorento. I got there they said to go with Mr. Tony that he was going to be the one to help me out. They took my SUV in (the drop off was very quick). Mr. Tony told me for a diagnosis I will have to give them at least until 4pm because they where short staff and I understood he also gave me a phone number where I could text or call to keep communication. I Went home and about 4:15 I called the service area and ask for Tony he didn’t pick up so I called again and ask at what time they close and they said 9pm so I said ok maybe they still working on it. At 5pm Tony calls me and says that they still don’t know what is going on with the car but definitely there is a Fuel smell on it and that they need more time to keep looking. At least I had an update. About 8pm I texted the number he gave me to see if I can get any update's and no reply. So I went to sleep and in the morning I had a text message from Tony all capital letters (like yelling) saying that his shift was over at 5pm and he didn’t work that many hours (something that I didn’t know) also tells me that his tech was going to get back on my car to work on it, that was 8am. At 12pm I text for an update and didn’t got any reply. At 12:30pmI decide to call and a lady picked up the phone I tell her my name and what was going on and she ask me who I was looking for so I said Tony. She said give me a second I will get him and after a long wait she comes back and tells me Oh sorry Tony just went on break he will be back in one hour. So it’s been more that 24 hours and I have nothing and all this is just for a Diagnosis not even fixing it. They are not responsible and specially they’ve proof me that they don’t care! Finally they gave me my car Friday at 5pm. More

Had an awesome experience they took care of me and making sure my car was working just fine I'll be in and out... sure my car was working just fine I'll be in and out... More

It was a great experience they also removed David from the service department so everything went well... the service department so everything went well... More

La atención es fantástica, todos los empleados son muy atentos y serviciales la verdad los calificó de manera extraordinaria, nunca me había sentido mejor atendida me encanta como solocionan todos los tem atentos y serviciales la verdad los calificó de manera extraordinaria, nunca me había sentido mejor atendida me encanta como solocionan todos los temas pedidos por los clientes More

Customer service is actually pretty bad here. I only went here because I thought the service was covered, since I bought my car from the same dealership. But they were actually pretty rude and ke I only went here because I thought the service was covered, since I bought my car from the same dealership. But they were actually pretty rude and kept getting frustrated at any questions I had. At the service department there service advisor served very overwhelmed and frustrated at everyone, including his fellow workers and me. At the sales department, everyone seemed to act like they were very busy. One of the agents literally left in the middle of a conversation and didn't even bother to come back to see if he had answered my questions. More

They try hard to provide quick service They are courteous. They try to be on time with their calculation of how long the service will take. courteous. They try to be on time with their calculation of how long the service will take. More

Your guys are doing a wonderful service,, I'm always glad to cone and doing my services, and oil changes ect, I'll always refer friends and family members to kia shoo for any needs to cone and doing my services, and oil changes ect, I'll always refer friends and family members to kia shoo for any needs More

Very professional, fast & efficient Tony was helpful with explaining my car's coverage. And my car was even washed and vacuumed explaining my car's coverage. And my car was even washed and vacuumed More

Tony and driver were excellent. I’m glad you offer transport. Thank you for the excellent care I’m glad you offer transport. Thank you for the excellent care More