Greenway Kia West - Service Center

Awful service Dep. Full of liar. After 3 months with my vehicle I looked back to check a noise from th muffler plus a problem with the suspension on the passenger side. Long story sho After 3 months with my vehicle I looked back to check a noise from th muffler plus a problem with the suspension on the passenger side. Long story short It took five visits to the shop and a nice show on sales room with the dealer manager to get this mother...*** to get my attention. Since never order the part needed. Also untill today I have problem with suspension that they said that nothing is grong with it. My next step is going to the news. Their excuses for not to fix the problem is that they ar a kia dealer and my vehicle is a nissan. xxxxed why do you have nissan in your lot with a for sale+guaranty sign. More

Great customer service will go back because of the quality of care given. Courteous and professional my first time there but because of the level of service in will return will go back because of the quality of care given. Courteous and professional my first time there but because of the level of service in will return More

Fast, Professional, Courteous I was an hour late to my appointment and they were so friendly and understanding. I got there and was greeted immediately. They took less than an hour I was an hour late to my appointment and they were so friendly and understanding. I got there and was greeted immediately. They took less than an hour to fix my windguard and answered all of my questions regarding detailing and were easy to talk to! Loved it. More

Regards to kia service Pros: car never has issues afterwards They give a paper that tells you what services is recommended for the vehicle. Free car wash Cons: t Pros: car never has issues afterwards They give a paper that tells you what services is recommended for the vehicle. Free car wash Cons: take too long & expensive More

1st Service Experience My first service with Orlando Kia West...complimentary wash was not so great, but oil change went ok. Hour and half with an appointment...a little lo My first service with Orlando Kia West...complimentary wash was not so great, but oil change went ok. Hour and half with an appointment...a little long. Margarite in Service was pleasantly professional and friendly. More

Unacceptable treatment from the service department. Our car broke down on the 408 and had to be towed into the dealership. I called ahead to let them know it was coming. Our vehicle wasn't never given Our car broke down on the 408 and had to be towed into the dealership. I called ahead to let them know it was coming. Our vehicle wasn't never given the simple diagnostic for over two business days. They had our car for two weeks. During this time, I had to make the vast majority of calls to find out where we were in the repairs process. We were told twice that a leader would call us back to address our concerns but we never received a call. We were never offered a loaner vehicle even though repaid would be over $700. I don't trust the service department and even though we love our Borrego, we will not purchase another Kia due to the treatment we received. They did listen to our concerns, but "the best they could do" to remedy the situation was far from acceptable. If you want to purchase or service a Kia, please take your business elsewhere to avoid undo hassle, disrespect and a great deal of excuses. More

Horrible customer service I bought my car from them back in 2014. On January 2017 I went to the dealership to cancel my Gap Insurance because II have the option to refinance my I bought my car from them back in 2014. On January 2017 I went to the dealership to cancel my Gap Insurance because II have the option to refinance my car and lower my interest by a lot. I filled the paperwork and they said it would take 4 to 6 weeks to process and for the lending comoany to get the money from the cancellation. Here we are 3 and a 1/2 months later and nothing has happened. I have called countless times and there is never a person to answer my questions. I always get transferred to a voice-mail which is almost always full. I have emailed, text messaged, talked to their chat representative and nobody has called me at all. I even involved Kia USA and not even them have been able to get any information. I feel like they are playing with my money. Stay away from this dealership! More

Service Department Very dissatisfied with service department. Upon buying car I questioned the tpms light being on was told it would go off that nothing was wrong readin Very dissatisfied with service department. Upon buying car I questioned the tpms light being on was told it would go off that nothing was wrong reading the manual and taking it to Honda dealer was told sensor is bad needs fixed I called the salesman about it he told me they would fix it had to bring car here 4 times for the problem to be fixed waited over 4 hours for them to tell me it needed to come back we live 2 hours away and had to give up our day off 4 times for this and they did not offer anything for our inconvenience all I asked for was a wash, oil change, and a full tank of gas which they said I couldn't have all. Totally not happy and customer service is terrible they did absolutely nothing to makes us happy. Future cars won't be bought for this dealership nor any recommendations. Also car had recalls which Honda fixed that's who told me the sensor was bad. More

Horrible Service Horrible, horrible service. My wife went in for an OIL CHANGE WITH AN APPOINTMENT TIME and has been there 3 hours and the car has not been worked on Horrible, horrible service. My wife went in for an OIL CHANGE WITH AN APPOINTMENT TIME and has been there 3 hours and the car has not been worked on yet. This is completely unacceptable and Kia West should be embarrassed. But they won't be embarrassed when they hand her the bill. NEVER, NEVER AGAIN More

DO NOT USE THIS PLACE FOR SERVICE Here is what I've dealt with Kia Orlando and Kia Deland in the past week and a half Last Wednesday-engine locks up Last Thursday- towed to Kia orlan Here is what I've dealt with Kia Orlando and Kia Deland in the past week and a half Last Wednesday-engine locks up Last Thursday- towed to Kia orlando advised..yep engine locked (duh.really?) Need to submit to warranty. Need proof of all oil changes in last 2 years Last Friday- left message with Deland..fax me my service summary..several calls no response - went there on my lunch break proceeded to tell everyone in lobby how much kia sucks..immediately given my summary Monday..Phone call from kia orlando..oh.. deland kia has it in system as sold used. .email us your buyers order to prove you bought it new, oh and we need proof you aren't married to he who shall not be named as well..so send us your divorce decree and your new marriage cert. Wednesday. . Ok you are the same person that bought it and you did buy it new..so we'll tell you in 24-48 hours if covered or not Today. We are running a diagnostic on it now to see if there is any other way we can weasel out of this warranty... you'll have answer by end of today. I will NEVER buy another Kia.. AND of course now there is another problem and will be another 24-48 hours . Update.. motor is covered under warranty and dealership put me in a rental car.. a nissan versa note. Engine was overnighted on Monday and it's a refurb. Have not heard back from dealership so emailed tony regarding the refurb and warranty. Response below So the engine is a remanufactured unit. I unfortunately do no get released what miles the engine has on it when kia sends it to us.  warranty on the engine would be a 12 months, 12,000 mile warranty that would put it your mileage out to 112,805 miles. or 12 months from this visit for repair So does this motor have 160,000 miles or 60,000? Is this motor another one that just blew up? Will it fail me? Probably, and probably at 12,001 miles.. I don't like that the engine isn't certified on how many miles it has. More