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Greenway Kia West - Service Center

Orlando, FL

4.2
1,382 Reviews
Call Service Center (844) 706-0067

1,382 Reviews of Greenway Kia West - Service Center

Sort by
October 12, 2023

3.5 hour wait only to find out that need to order the part. Last recall service was 2.5 hours. Throughly discussed. More

by phyllis1448
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Greenway Kia West responded

I'm sorry to read about your extended wait time and the inconvenience this has caused. We strive for efficient service, so it's disappointing to know we've fallen short in these instances. I'd like to discuss how we can improve your experience moving forward - please feel free to reach out at any time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 11, 2023

Overall good experience at Greenway Kia, they helped me to fix my car for a warranty issue. Special mentioned to Gabriel who was very nice with me and Tony. The only thing I complain about is that the car More

by mbergollam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel, Tony
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Oct 11, 2023 -

Greenway Kia West responded

We appreciate your feedback and are glad to know that Gabriel, Tony, and the rest of our team at Greenway Kia West were able to assist with your warranty issue. We apologize for any cleanliness issues you experienced - we'll certainly take this into account moving forward. Thanks again!

October 11, 2023

Professional and courtesy Great customer service I will definitely recommend Jessica to my family and friends More

by joshuarodriguez294
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 11, 2023 -

joshuarodriguez294 responded

Professional compassionate and respectful

Oct 12, 2023 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, Joshua. We are glad to hear that our team has provided compassionate and respectful support. Jessica will appreciate your kind words!

October 11, 2023

I will never bring my Kia back. Simple oil change and they installed WRONG filter. Had to come back after spending hours waiting initially. Incompetent More

by michaelireland2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 13, 2023 -

Greenway Kia West responded

I'm truly sorry to hear about the difficulties you had with your oil change. This is not indicative of our usual standards and I apologize for any inconvenience caused by this oversight. Rest assured that I'll be sure to share your feedback with our team so as to improve our work in the future. If you'd like to discuss this further or have any other concerns to share, please feel free to reach out directly using the address I've included below. Thank you, Mark Foster - Service Manager markfoster@greenwayauto.com

October 11, 2023

Great Communication with service department. Got my vehicle back in a timely manner will definitely pay a visit in the future for any service needs. More

by Sangela2197@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tony in service
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Oct 12, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our service department at Greenway Kia West! We look forward to assisting you with any future needs. Safe travels until we see you next time!

October 11, 2023

Friendly Staff , Fast Work and Good Job done to my vehicle. Happy to always come to this location. More

by JoeyCaballero2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Oct 12, 2023 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, Joey! We appreciate your kind words and look forward to assisting you next time!

October 11, 2023

team was very professional and nice, thank you! Service was made in the estimated time and Marti kept me updated throughout the process. More

by ksenia stukalina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa, glass support
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Oct 12, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our team at Greenway Kia West! It's great that Marti kept you updated throughout the process. We appreciate your feedback and look forward to serving you again in the future!

October 10, 2023

Always personable and great service. Thank you David and the service staff. I’ll be back for my next service. More

by Brad Risch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Greenway Kia West responded

Brad, it's great to know that David and our service team at Greenway Kia West provided you with excellent care. We look forward to seeing you for your next service!

October 10, 2023

Can't get a straight answer from one person in service department. 16 days to tell me my alternator was bad. More

by wm.sanantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Greenway Kia West responded

We're sorry to read about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've missed the mark here. I'd like to personally assist you in resolving this issue - please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 10, 2023

As always the service on my car was done properly. Jessica and Mark Foster do an excellent job. They always go out of they way to make sure that things go well for me. Thank you! More

by DENIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
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Oct 11, 2023 -

Greenway Kia West responded

We're glad to know that our team at Greenway Kia West, especially Jessica and Mark, provided you with excellent service. We appreciate your kind words and look forward to assisting you in the future!

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