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Greenway Kia West - Service Center

Orlando, FL

4.2
1,382 Reviews

1,382 Reviews of Greenway Kia West - Service Center

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October 18, 2023

Very courteous and helpful. Elizabeth in service is fantastic to work with. Awesome experience each visit. More

by kathysgonewild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth in service
Oct 19, 2023 -

Greenway Kia West responded

Kathy, we're delighted to know that Elizabeth and our team at Greenway Kia West have been able to provide you with fantastic service each visit. Thanks for sharing your experience!

October 17, 2023

Un buen trato al servicio al cliente. Todos muy atentos. Cumplieron mis espectativas. Los recomiendo More

by Ashly Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
Oct 17, 2023 -

Greenway Kia West responded

Gracias por la reseña, Ashly! Esperamos volver a verle en Greenway Kia West!

October 17, 2023

Slow workers. Very difficult to get a hold of a service personnel over the phone. Poor work service. I had to take my car back to get the same issue fixed properly More

by KiaTelluride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Various service department reps
Oct 19, 2023 -

Greenway Kia West responded

I'm sorry to see this list of concerns. We strive for efficient and high-quality service, and it's disappointing this has not been reflected in your time with us. Please consider reaching out at your earliest convenience so I can better understand what transpired during your recent visit and work toward improving your experience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 17, 2023

good service, i had trouble finding the service area but was helped out by someone from the sales department More

by lucia camero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Oct 17, 2023 -

Greenway Kia West responded

Lucia, we're glad to know our team at Greenway Kia West was able to assist you in finding the service area. Thanks for your feedback and please don't hesitate to reach out if you need anything else!

October 16, 2023

Marti was very quick with getting me in for my appointment at 8:30am. I was in a rush for work and wanted to drop my car quickly. The customer in front of me was moving slow causing me to be anxio More

by ogibson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marti
Oct 17, 2023 -

Greenway Kia West responded

We're glad to know that Marti was able to assist you and make your experience at Greenway Kia West a pleasant one. Thanks for sharing this positive review with us!

October 15, 2023

No people skills, did not care about customer concerns I asked her why will take more than 3 hours for just an oil change with an appointment?her answer was It is what it is. More

by jesusmolina
Recommend Dealer
No
Employees Worked With
Jessica
Oct 16, 2023 -

Greenway Kia West responded

I'm sorry to hear about your experience. We aim for efficient and considerate service, so it's disappointing to see we've fallen short here. Your feedback is valuable as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 15, 2023

No people skills, did not care about customer concerns I asked her why will take more than 3 hours for just an oil change with an appointment?her answer was It is what it is. More

by jesusmolina
Recommend Dealer
No
Employees Worked With
Jessica
Oct 16, 2023 -

Greenway Kia West responded

I'm sorry to hear about your experience. We aim for efficient and considerate service, so it's disappointing to see we've fallen short here. Your feedback is valuable as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 15, 2023

Advisor was very rude and would not follow my request. A 1 day repair with warranty paying all charges lasted 10 days for no reason. Service manager contacted and solved my issues. More

by jessirenee81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bri
Oct 16, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience with our advisor. We strive for excellent customer service, and it seems we fell short during your visit. I'm glad the Service Manager was able to resolve the issue, but if you have any further concerns or feedback, please don't hesitate to reach out directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 15, 2023

Great Service, Great staff, excellent waiting lounge with snacks. Very attentive to the customer and needs. More

by Neftalyp2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Oct 16, 2023 -

Greenway Kia West responded

We're delighted to know you enjoyed our service and facilities at Greenway Kia West. Your satisfaction is important to us, so we appreciate your feedback!

October 15, 2023

I like the way they treat me they work very hard to help get what i want if i have a promple they help me with no matter what it is i have brought a lots cars in the past for my family that could not get a More

by Charlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez, Jaris Dennis, Alex Patino
Oct 16, 2023 -

Greenway Kia West responded

Charlene, we're so glad to know that you've had such positive experiences with our team at Greenway Kia West. We appreciate your loyalty and look forward to continuing serving you in the future!

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