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Greenway Kia West - Service Center

Orlando, FL

4.2
1,385 Reviews

1,385 Reviews of Greenway Kia West - Service Center

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October 31, 2023

Good morning, I would like to thank Kia for your attention, but please note that THEY DID NOT PUT THE OIL CHANGE LABEL ON THE CAR'S WINDSHIELD More

by Moacir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 31, 2023 -

Greenway Kia West responded

We appreciate your feedback and we're glad to know you had a positive experience at Greenway Kia West. We apologize for the oversight with the oil change label - it's an important reminder! Please feel free to swing by anytime so we can correct this for you. Safe travels!

Nov 01, 2023 -

Moacir responded

Ok

October 31, 2023

Great service. Diagnosis the problem and fix the problems. Would recommend to all. Thanks kia More

by ESTILLELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 01, 2023 -

Greenway Kia West responded

Thank you for this 5-star review of Greenway Kia West! Have a great day!

October 30, 2023

Mr. Tony gives excellent customer service. I have no worries when I am assigned to him. He Keeps you updated as to the status of your vehicle. Also I was pleased when the manager ( I am assuming) offer More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tony
Oct 30, 2023 -

Greenway Kia West responded

We're glad to know that Tony and our team at Greenway Kia West were able to provide you with excellent service! We appreciate your feedback about the refreshments as well. Thanks for choosing us, we look forward to seeing you next time!

October 30, 2023

When I walked in the staff was friendly and quick to get an associate to assist me. Deejay was professional, kind, and very patient as he listened to exactly what I wanted. He showed me my dream car! More

by shaep22
Recommend Dealer
Yes
Employees Worked With
Deejay
Oct 30, 2023 -

Greenway Kia West responded

We're so glad to know that our team at Greenway Kia West, especially Deejay, was able to assist you in finding your dream car! We appreciate the positive feedback and look forward to helping with any future needs. Safe travels!

October 28, 2023

I Been with Greenway Kia for a while and they takes care of my vehicle I'm very much Satisfied with the work they do, Lisa took care of me on 10/26/2023 was a very good experience they Laugh at me in the wa More

by debrad key
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Oct 30, 2023 -

Greenway Kia West responded

Deborah, we're so glad to know you've had consistently positive experiences with us at Greenway Kia West! It's great that Lisa and the team took great care of you and ensured you felt accommodated throughout this recent visit. Have a great day and drive safely!

October 28, 2023

I love coming to Greenway Kia West. Every time I bring my vehicle in they make sure to help with everything I need. I leave happy every time. They have the best hospitality ever. More

by marymercado7259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Oct 30, 2023 -

Greenway Kia West responded

We're so delighted to know you've had consistently positive experiences at Greenway Kia West! Our team always aims to provide the best service and hospitality. Thanks for your support, we look forward to seeing you next time!

October 27, 2023

I came to get a tire repaired. The service attendant was nice. Thanks for the service. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the man's name.
Oct 27, 2023 -

Greenway Kia West responded

Linda, thank you for stopping in for service! We are glad that our team delivered a five-star experience. -The Greenway Kia West Team

October 27, 2023

Communication is not customer driven. Needs work. Vehicle keys were lost and I was not notified until time past for me to complete my service. More

by ylwilliams818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Velazquez
Oct 27, 2023 -

ylwilliams818 responded

Customer Service and communication needs to improve.

Oct 27, 2023 -

ylwilliams818 responded

N/A

Oct 30, 2023 -

Greenway Kia West responded

We are sorry for the miscommunication and the confusion we caused during your service visit. We are thankful for your feedback and will discuss it with our team to improve our processes moving forward. If you have any additional information you would like to add, please do not hesitate to reach out to me directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 26, 2023

They have a friendly staff, and they also serve you in a timely manner with a free inspection. More

by RG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 26, 2023 -

Greenway Kia West responded

We're delighted to know that you were served in a friendly and timely manner! Thanks for stopping by Greenway Kia West.

October 26, 2023

Excellent service and friendly people. I really enjoyed your service and I will be back soon More

by lula.quintella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh service
Oct 26, 2023 -

Greenway Kia West responded

Lula, we are so glad you had a five-star experience! We look forward to seeing you again at Greenway Kia West. Until next time!

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