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Greenway Kia West - Service Center

Orlando, FL

4.2
1,392 Reviews
Call Service Center (844) 706-0067

1,392 Reviews of Greenway Kia West - Service Center

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November 15, 2023

Problem not solved, Kia keeps saying nothing is wrong with vehicle but this issue has been going on for some time. Battery keeps dying, we don’t drive everyday but we do start vehicle every day until oop More

by annettem48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica in service dept
Report | Print
Nov 16, 2023 -

Greenway Kia West responded

Annette, I'm sorry to learn about the ongoing issue with your vehicle's battery. It sounds frustrating and we want to ensure that all concerns are thoroughly addressed. We'd like a chance to revisit this matter and find a solution for you. Please reach out directly so we can discuss further details of your situation. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Nov 16, 2023 -

annettem48 responded

According to the service department there is nothing wrong with electrical system, everything checks out fine. We were told to drive vehicle more often to keep battery charged. Like I said we are 75 and 77 and do not go someplace every day. I was starting and letting it run everyday. We will probably trade it in, just trying to decide the best direction for us.

November 15, 2023

Service department forgot about my car for 3 hrs before service. Sitting in hold area. More

by hmcolon01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Nov 15, 2023 -

hmcolon01 responded

Got there around 9:30 AM. Car was sitting and holding area for three hours before they took it inside for Service while all the cars after me were being done. Car was done at 1:30 PM.

Nov 16, 2023 -

Greenway Kia West responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience for our guests - it was never our intention to inconvenience you. We will use this feedback to work towards improving our efficiency in the future, and if there is anything more we can do to assist you, please don’t hesitate to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

November 14, 2023

Professional staff and service , always on point and time efficient, Greenway Kia West is the best ! More

by Yak123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez, Ricardo Ojeda
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Nov 14, 2023 -

Greenway Kia West responded

Thank you for stopping by to review Greenway Kia West! Have a stellar day!

November 14, 2023

Servicing department was very faster than expected and great with providing updates Regarding car services More

by Breannabryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony V
Report | Print
Nov 14, 2023 -

Greenway Kia West responded

Breanna, we're glad to know you had a positive experience with our servicing department at Greenway Kia West! We strive for efficient and communicative service. Thanks for the feedback!

November 14, 2023

Great staff Toni was very nice good customer service ,good service, time was perfect in picking up my car, and letting me know it was ready really appreciate it all that u do for your customers.i would More

by Pink sugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Nov 14, 2023 -

Greenway Kia West responded

We're so glad to know that you had a positive experience with Toni and the rest of our team at Greenway Kia West. We strive for excellent customer service, and we appreciate your recommendation! Looking forward to assisting you again in the future.

November 14, 2023

Iv been buying my vehicles from kia west for over 20 years I love to have all my vehicles service there. Everyone is so kinds and knowledgeable Tony assist me on Monday Nov. 13, he was and always is ple More

by stokestrenise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Ricardo Ojeda
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Nov 14, 2023 -

Greenway Kia West responded

We're so glad to know you've been with us for over 20 years at Greenway Kia West! It's great to see that Tony and our team consistently provide the top-notch service we aim for. We appreciate your loyalty, and look forward to many more years of serving you!

November 14, 2023

What a waste ot time parts not available for recall and the staff could care less More

by CHIGIRL60629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
Report | Print
Nov 15, 2023 -

Greenway Kia West responded

Thank you for sharing your feedback. It's disappointing to know that we didn't deliver an excellent experience, and I want to see if there is anything that I can do to help. If you're interested, would you please reach out to me at your convenience? Best, Mark Foster - Service Manager - markfoster@greenwayauto.com

November 14, 2023

Very VERY $low personnel 2. 5 hours wait for a oil change and tire rotation on a new car(2023) KIA SOUL with 5000 miles purchased with 5 miles on June 22, 2023. More

by RUTLANDROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Nov 15, 2023 -

Greenway Kia West responded

I'm sorry to read about your long wait for an oil change and tire rotation. We strive to provide efficient service, so it's disappointing that we didn't meet those expectations during your visit. If there is anything else you'd like to discuss or anything that I can further assist you with, please don't hesitate to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

November 13, 2023

Always courteous, prompt and thorough. Although my appointment was not on their schedule, they accommodated me. More

by goompa4200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Agent
Report | Print
Nov 13, 2023 -

Greenway Kia West responded

We're delighted to know that our team at Greenway Kia West was able to accommodate you even without an appointment, your satisfaction is our top priority. Thanks for sharing your experience, we appreciate it!

November 13, 2023

Quick service, thorough, and easy to book. Always great service and good customer service each time More

by aliah.errar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony V
Report | Print
Nov 13, 2023 -

Greenway Kia West responded

Aliah, thank you for taking a moment to leave Greenway Kia West a 5-star review! We're delighted our team could deliver prompt and straightforward service!

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