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Greenway Kia West - Service Center

Orlando, FL

4.2
1,396 Reviews

1,396 Reviews of Greenway Kia West - Service Center

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December 01, 2023

The service is excellent. The people work in the service department very professional. they do an excellent job. More

by innissrosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 01, 2023 -

Greenway Kia West responded

We're delighted to know you found our service excellent and professional at Greenway Kia West. Thanks for the positive feedback, we appreciate it!

December 01, 2023

Attentive, helful He explains everything that was going to be done with my car. He was great. More

by RAMCASCONSULTINGGROUP
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 01, 2023 -

Greenway Kia West responded

There is nothing better than a great review. Thanks for giving Greenway Kia West your business!

December 01, 2023

Had appointment at 2:30and didn't leave till5:30 why I needed a pointment and it didn't mean nothing More

by Jforbes1017
Recommend Dealer
No
Employees Worked With
Don't remember but it was a lady
Dec 02, 2023 -

Greenway Kia West responded

​​We never intend to mislead or inconvenience our customers, and I apologize for the delay you experienced. Our team understands your time is valuable and we take feedback like yours seriously. If you would like to discuss these or any additional concerns, please feel free to contact me directly - I hope you'll consider giving us another chance down the road. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

November 30, 2023

Everyone that was involved taking care of my car was very courteous I would recommend Green Way Kia to family and friends More

by bahunter52
Recommend Dealer
Yes
Nov 30, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our team at Greenway Kia West! Thank you for recommending us, we appreciate your support!

November 30, 2023

Excellent My experience with the dealership was excellent and Marte's customer service was top notch More

by JEANEKILEE
Recommend Dealer
Yes
Employees Worked With
Marte
Nov 30, 2023 -

Greenway Kia West responded

Thank you for taking the time to give Greenway Kia West a 5-star review! We will pass along your appreciation to our team. Take care!

November 30, 2023

Dealership is always a busy place and usually grumpy customers, being it is my only car I was able to drop off on a Friday and pick it on on a Saturday with all work ordered completed. Which sent me out More

by PEARLAMOUSE
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 30, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience at Greenway Kia West and that Tony was able to keep you informed about your car's needs. We strive for efficient service, so it's great to see we hit the mark! Thanks for sharing your feedback.

November 30, 2023

I had a broken trunk latch. Tony informed me of 2 recalls and kept me informed re the progress of the repairs More

by n.hom84
Recommend Dealer
Yes
Employees Worked With
Tony V
Nov 30, 2023 -

Greenway Kia West responded

We're glad to know that Tony was able to assist you with your trunk latch, and recalls while keeping you updated on the progress of repairs at Greenway Kia West. Thanks for sharing your experience! We're here for you and any of your future automotive needs. Safe travels!

November 30, 2023

I was really pleased with the speed in efficiency of the employee who worked with me. He kept me informed about the progress and explained all of the situations clearly. More

by Williamrolfgor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel
Nov 30, 2023 -

Greenway Kia West responded

William, we're glad to know you had a positive experience at Greenway Kia West. Our team always aims for efficient and clear communication with our customers. Thanks for the review!

November 29, 2023

Took car in for a recall notice. Was received timely and received report on recall detailsnTimely. Waiting for return appointment for recall work to be completed. More

by scott
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Nov 29, 2023 -

Greenway Kia West responded

We appreciate your patience and understanding during the recall process at Greenway Kia West. We're committed to ensuring all details are handled with care, and we look forward to completing this work for you soon!

November 29, 2023

It's annoying that you have to make an appointment for a recall. Come in the first time and they didn't order the parts 3.5 hour wait. Then you come back to another 3.5. Hours of waiting and the waiting roo More

by CHIGIRL60629
Recommend Dealer
No
Nov 29, 2023 -

Greenway Kia West responded

I'm sorry to hear about your experience with the recall process and long wait times. We understand how valuable our customers' time is and we apologize for any inconvenience caused. Your feedback regarding the waiting room amenities has been noted as well - it's important that you feel comfortable during your visit. Please reach out so we can discuss this further and find a way to make things right for you. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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