Greenway Kia West - Service Center

Each time I go to Greenway KIA (ORLANDO) I am greeted with a smile. This time it was with Wensel (Marti). I needed a few things done to my vehicle and Marti was on point with each of them. He answered with a smile. This time it was with Wensel (Marti). I needed a few things done to my vehicle and Marti was on point with each of them. He answered every question that was asked what to do towards the my vehicle. He went above and beyond what was needed. Thanks Marti. I also would like to thank Mark Foster for greeting us while we waited for service, and inquired if we needed anything. More

As these things go, a pleasant experience when one’s car needs repair or maintenance needs repair or maintenance More

Jessica was amazing kept me informed on the weight time staff is very friendly. the details on what type of service I asked for staff is very friendly. the details on what type of service I asked for More

It was a busy day so it took 3 hours for my oil change to get done. The only reason it bothered me is because I wasn't informed of how long it would take in general and when I texted for an update I didn't r get done. The only reason it bothered me is because I wasn't informed of how long it would take in general and when I texted for an update I didn't receive a response. When I went inside to ask it was like I was bothering Jessica that I was asking for an update after 2 hours of waiting. More

Professional, went beyond what they were supposed to do and fast service. Well definitely recommend. and fast service. Well definitely recommend. More

Great customer service. Tony was great. He went over everything with me. Courteous and professional. Tony was great. He went over everything with me. Courteous and professional. More

Yo no compre mi vehículo allí, pero me recomendaron el servicio de allí y fui sin dudarlo excelente servicio para el mantenimiento de mi carro gracias por sus atenciones servicio de allí y fui sin dudarlo excelente servicio para el mantenimiento de mi carro gracias por sus atenciones More

Mr. Williams was personable, friendly and welcoming. He was honest and direct in his communication, honest, kept me informed instead of me constantly calling him to find out about my vehicle. I would pref was honest and direct in his communication, honest, kept me informed instead of me constantly calling him to find out about my vehicle. I would prefer Mr. Williams to be my person of contact whenever my vehicle get worked on when I bring my vehicle in. More

Scheduled my maintenance for 1:30pm. Service employee told me that is was going to be ready the same day. She said that the total was not going to be more than $430. They never called me Service employee told me that is was going to be ready the same day. She said that the total was not going to be more than $430. They never called me the same day. I understand things happen so it was OK. I texted and called Elizabeth on Tuesday all day and she never answered or called back. Tuesday passed and nobody gave me information about my car. Wednesday morning I called to get information from somebody else and the receptionist told me that only the assigned service employee (Elizabeth) could give me info, that she was only the receptionist, and that I had to call back at 12pm that she starts her shift. Non sense way of customer service. I called at 12pm and I was told that she was coming late that day and to call back at 3pm, and again the receptionist told me that she was only the receptionist and that she couldn’t help me. I had to called the service manager, that was with another customer at the moment. They gave me his cellphone, I called no answer, I sent a text and he never texted or called me back. I called him again at 3pm and finally he answered and he told me, of course, that he was just reading my text. I gave him my information and he said that he was going to call me back in 10 minutes with information about my car. He called me back one hour later to inform that the car was ready. I went to pick up my car and of course, the service employee was not there, somebody else helped me and guess what, on top of the bad customer service they were trying to charge me $480, $50 more than the max they told me that they were going to charge me. I brought a coupon and after telling the customer service rep that I was not going to pay more than $430 he made changes on the system and I ended up paying $399. Still more than I was supposed to pay because my coupon was $50. That is not all, the cherry of the cake is still missing. The lady offered to wash my car, and guess what, not only they didn’t wash it, the two rims on the right side were all dirty with a white powder. Stay away from this place if you car needs a maintenance or at least from that lady. More

Very professional completed the installation and was ready at the time promised. Shuttle was provided ready at the time promised. Shuttle was provided More