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Greenway Kia West - Service Center

Orlando, FL

4.2
1,212 Reviews

1,212 Reviews of Greenway Kia West - Service Center

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November 20, 2024

When they inspected my vehicle they marked things off that weren’t corrected. They even marked my washer fluid as green yet it was empty. Very questionable about the rest. More

by yarlin.pinto22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica and someone else
Nov 21, 2024 -

Greenway Kia West responded

Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work to resolve the matter together.

November 19, 2024

Jessika is very unprofessional! She threatened me. The manager mark is unprofessional as well. Asked him to rewind tapes claims it doesn’t have audio. Completely dismissed what I sa More

by Jflorvil2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessika horrible! Elizabeth was great!!!!
Nov 20, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

November 19, 2024

I always use it it's been a Great Service and Jessica does a outstanding job🌟👍 More

by rmelendez0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Greenway Kia West responded

Thank you for leaving Greenway Kia West a five-star review! We are happy to hear that Jessica delivered outstanding service.

November 18, 2024

Other service centers vacuum and wash my car this one don’t. And if you ask them to do it they have an attitude. More

by denenciavilsaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Castro Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

November 18, 2024

Always bring my vehicle to get serviced at this location.Brought my vehicle this time to get my front driver side low beam light fixed. More

by Valentina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Nov 19, 2024 -

Greenway Kia West responded

Valentina, thank you for trusting Greenway Kia West with your vehicle's service needs. We're glad to be of assistance and look forward to helping you again!

November 17, 2024

Took my Kia in for service for a window, doing that process they discovered a head gasket oil leak, they repaired both the problems, when I picked up my Kia paint was ripped off around the window area More

by RKAYDENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

November 17, 2024

Great work! The person I dealt with was very helpful and delt with me fairly. More

by SPIZSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel
Nov 18, 2024 -

Greenway Kia West responded

Thank you for this stellar review of Greenway Kia West! We appreciate your kudos!

November 17, 2024

Mark at the dealership took care of me. He went above and beyond to help warrenty cover my car More

by JSBLACKWELL86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 18, 2024 -

Greenway Kia West responded

Our Greenway Kia West team is always happy to help! Thank you for the shoutout to Mark. We appreciate it!

November 17, 2024

10 years of perfect service. We have bought 5 cars from the best LOCATION ORLANDO KIA WEST More

by OAZIZE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Services DEPARTMENT
Nov 18, 2024 -

Greenway Kia West responded

We're lucky to have you as a customer, Oazize. Thank you for supporting Greenway Kia West!

November 16, 2024

Service department needs to work on better communication and reduce wait times. Manager is good, but improvements need to be made. More

by FLride
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Nov 17, 2024 -

Greenway Kia West responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

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