Greenway Kia West - Service Center

The repair folks are excellent. They comped my catalytic converter when corporate refused it under warranty. My service advisor was great and did everything she could for me under t They comped my catalytic converter when corporate refused it under warranty. My service advisor was great and did everything she could for me under the circumstances. However, they are really short staffed and they find it difficult to return phone calls and keep customers up to date. It was suggested I text the service manager; he never returned my text. Additionally, when the repair was done, I returned my rental to the service dept, and they didn’t notify Enterprise for days, resulting in chaos and a lot of extra work for enterprise to sort out my rental contract. And, the receptionist was short with me on a couple of occasions. So. My service advisor was great. The repair appears to have been done correctly. The rest of the staff needs to improve their CS skills. More

The guy who was in charge of my repair said that it would only take an hour and a half. I said that was fine but if it took longer than that I’d need to get an Uber home so I wouldn’t miss a conference call only take an hour and a half. I said that was fine but if it took longer than that I’d need to get an Uber home so I wouldn’t miss a conference call I had scheduled for work. I waited in the waiting room for an hour and a half and I had no updates from him so I texted the phone number they had instructed me to contact if I had any questions or needed help. I asked him how much longer it was going to take. it took him almost 20 minutes to reply and he informed me that he was gonna go check on the car and see. After 30 minutes of no update, I sent another text message asking what the status was and reminding him I needed to get home asap. It took him another 15 minutes to reply and he said that he was trying to find the keys or something like that…then I didn’t hear from him for another 10 minutes. I finally went up to the service desk and the manager asked me if he could help me… I said I was waiting on my service rep and he said, oh yeah he should be out here soon. But then I waited for another 10 minutes. Needless to say, I missed my conference call, which is totally unacceptable because I could have left much earlier and made it back in time if my service representative had just had the common courtesy of letting me know!!! I was so angry at him. Then to make matters even worse, when he finally came out, he waved me over to follow him as he walked to my car without directly saying anything to me… I followed him, and when we got to my car, he handed me my keys and said something along the lines of “uh Sorry that it took longer…“ That was literally all he said to me and then handed me the keys and walked away. It was so clear that he didn’t care whatsoever and made no acknowledgment of his terrible communication and ghosting my repeated text messages. This is the first Kia I’ve ever owned…previously I owned all Lexus and I have never had a bad experience at their service center and I feel like every time I come to this service center, there’s some weird issue with the customer service. in this case, it was something that could’ve easily been avoided if my service representative had given even two craps about my time!!! Im not unreasonable, I told him upfront that I had time restriction and that it was totallyyyyy OK if they needed more time for the repair, I just needed to know so I could get a ride home if need be. But he was basically absent when I needed him and extremelyyyyyy slow to reply to me when I asked for updates (via the method HE instructed me to use!!!!!) That exceptionally disrespectful of my time. More

The Kia team that assisted me from beginning to end has been the best! I really appreciate the service I was provided. Hats off to my salesman David D On west Colonial Drive been the best! I really appreciate the service I was provided. Hats off to my salesman David D On west Colonial Drive More

Elizabeth was great as usual. I just wish appointments meant your car is seen to at the time slot you selected, but I also know the technicalities that go with that. The most impo I just wish appointments meant your car is seen to at the time slot you selected, but I also know the technicalities that go with that. The most important thing is you guys need a new up to date service area. More

Had no problems with service - kept me updated- rented car for me since it took so long for recall parts car for me since it took so long for recall parts More

The staff is always kind, helpful, and knowledgeable. Work is done fairly quickly, and to my satisfaction. Work is done fairly quickly, and to my satisfaction. More