Greenway Kia West

NO COMMUNICATION! I have already left a previous review, because at the time.... we were beyond happy with our purchase! Every one at the dealership was very kind I have already left a previous review, because at the time.... we were beyond happy with our purchase! Every one at the dealership was very kind and helpful (as I guess all people would be when a customer is spending as much money as we were). All remained good until 2 days after we drove our 2 new vehicles off the lot. Nothing but thank you's and congratulations as we left as we were told all the paperwork was complete and we will receive a call about my husbands key less entry (which was also promised). Apparently everything was not "fine" with our paper work. We started getting phone calls about bank statements, title work, and registration. We live an hour away from the dealership so it is not as if we can just run up to Kia West whenever they realized they were wrong the paperwork. The bank statements provided that day were all of a sudden not good enough. The title was not ready to go as we were told when signing our paper work. I was told that I had to run around doing their registration work that also wasn't up to par. I then received a nasty phone call from the finance manager the day after I was told about my title and registration issues. I was ordered to bring back the new vehicles because we were not cooperating. He was told that we were not answering or returning phone calls, and refuse to bring in more paperwork that they didn't need the day we drove 2 new vehicles off the lot. I understand that he was not properly informed, and after a heated conversation we both realized the problem. My husband and myself had had contact with our sales person at least ONCE sometimes twice everyday via e-mail, text or phone, but this was never conveyed to the finance manager. He was told we hadn't had contact for 10 days!!! It is ridiculous that I was getting such nasty phone calls at 8:30 in the evening because someone was not telling the truth. They are all friendly to your face, but very unorganized. I am LIVID that i am receiving threatening phone calls because someone is not doing their job and communicating with other employees. We still have not had any communication about the key less entry promised. We LOVE our vehicles. The price is well worth the amazing product, but if you want all smiles but headaches later, then by all means purchase from this dealership. We will not be back will never recommend this dealership to anyone. More

Magicians!!! I can't say enough about how amazing Asli was to work with!!! We were in a bad spot with our old car and we really needed to get out of it. We didn't I can't say enough about how amazing Asli was to work with!!! We were in a bad spot with our old car and we really needed to get out of it. We didn't think it was possible to get our payments where we needed them to be with what we had to work with. But she pulled it off! We are SO happy with our new car and we can't wait to get another Kia in the future. Asli must be a magician to get us the deal she got for us, lol. She is the best!!! More

Lied about guaranteed satisfaction and topping all fluids I went here for the first time, and they either did not inspect my vehicle fully as promised or lied about doing so. 2 weeks after my oil change the c I went here for the first time, and they either did not inspect my vehicle fully as promised or lied about doing so. 2 weeks after my oil change the company that I purchased my car from had to place transmission fluid in my car because it was low. I was never informed about low fluid from the service advisor yet he preceded to sell me other things. I called and spoke to Jamie the manager, and she promised to call me back in 40 mins. Now 4 days later I still have not heard back from her. I also left a message on Dan's voicemail as well the location owner, and OH WOW to my surprise he never called me back either. If you care about good service, ethical treatment, follow through and mngmt that cares about customers and backing their written promises: PLEASE DO NOT GO HERE!!! More

New Car Sales When I first arrived at the dealership David was right there, very courteous, smiling, very attentive. I described the vehicle I saw on line, did not When I first arrived at the dealership David was right there, very courteous, smiling, very attentive. I described the vehicle I saw on line, did not have that one but we test drove a similar one, very happy with it, since I had told him which vehicle I had seen he was immediately there to go get the vehicle from a different location. Very pleasant young man to work with, very satisfied with his service. More

recommended Really we got a so good experience and appreciated long enough the work your team. The deal was so interesting you teached us so much. Really we got a so good experience and appreciated long enough the work your team. The deal was so interesting you teached us so much. More

kia soul I went in there not knowing I was going get a new car. But I got one and Iwas so hhappy. from 2009 to 2014 I went in there not knowing I was going get a new car. But I got one and Iwas so hhappy. from 2009 to 2014 More

Great Experience Asli is absolutely amazing! She is very sweet she will go above and beyond to help you in anyway possible. She also make sure that the vehicle you a w Asli is absolutely amazing! She is very sweet she will go above and beyond to help you in anyway possible. She also make sure that the vehicle you a want to purchase will be in the range that is affordable for you. More

Awesome They treated me very fairley and listened to me on what I wanted. Awesome dealership very easy to work with and for being a holiday weekend was a go They treated me very fairley and listened to me on what I wanted. Awesome dealership very easy to work with and for being a holiday weekend was a good quick process More

Patrice was well informed, very detailed with explaining what would suit me. She kept my interest in mind at all times while knowing my finances. Even after making the deal she called several times to make what would suit me. She kept my interest in mind at all times while knowing my finances. Even after making the deal she called several times to make sure everything was going good with me. More

Love it! I was looking for a used car with low(er) miles and very low payment, along with a balance of a factory warranty. Well 2 out of 3 isn't bad. Honestl I was looking for a used car with low(er) miles and very low payment, along with a balance of a factory warranty. Well 2 out of 3 isn't bad. Honestly, I got all three if you take a good look at it. I didn't have any money to put down, but I did have a trade so that helped. I went to look at an Optima which was perfect! Just not the situation that would lend itself to me. Anas suggested we look at this Soul that was on the lot. I was like, "you've got to be kidding me, not a freaking hamster car!" I desperately needed a vehicle so I said, "yes, let's take a look at it" and boy am I glad that I did! I ended up loving the car. It is a 2011 and had 34k when I drove off the lot. It was certified pre-owned and everything! I loved the way it drove and the price was OK too. Long story short, I took the vehicle home. This was the 2nd car that I've purchased from Anas. He is kind, patient, and very knowledgeable about all facets of the business. Thank you again Orlando Kia! More