Greenway Kia West Palm Beach - Service Center

On 9-1-22 I went to Greenway Kia, or as formally known as West Palm Beach Kia for service on my 2019 Kia Optima, which was still under their bumper to bumper warranty. I'm never setting foot in there again West Palm Beach Kia for service on my 2019 Kia Optima, which was still under their bumper to bumper warranty. I'm never setting foot in there again. They are a game playing rip off place. I went there because my electrical outlets were not working and my front lower grill was loose. I was the 2nd car in there at 730 AM, and I was told that they had 9 mechanics that day. The service advisor Robert could not tell me how long this would take. I sat in the waiting room for an hour, and at 830 AM Robert tells me that I should take the shuttle car home because he doesn't know when the car will be ready. I told him he had the car for an hour, and these were minor repairs. He would not give me an answer and advised me to take the shuttle car home. I get in the shuttle car and find out that the 3 women in there live in West Palm Beach, and they would be taken home first. They lived on opposite ends of the city. I sat there for 1 1/2 hours while the driver drove them home. Then, before he left WPB, he called Robert to see if my car was done. After 1 1 /2 hours Robert still couldn't give a straight answer. So the driver took me home to Boynton Beach, a half hour away. Just as we got home, Robert calls me to tell me that the outlets were working, and that it must be my charger plug. Then he tells me that the loose grill will not be covered under my warranty, and wanted one hours labor to put it back in place, at a charge of $200. Really ? Are these people brain surgeons ? I refused, telling him this is a defective part and should be fixed under warranty. He refused. Now by the time the driver took me back there, I had been on the road with him for 2 hours. I stormed into the service manager's office, some woman with long blonde hair and complained about everything. I told her her I was never in an accident or hit anything to loosen the lower grill, and there was no evidence of that. She went outside to look at the car with Robert. She even laid down under the car to see if there was any damage cause by me to the front end. Then she tells me that there is a scuff mark under the front bumper, which could have happened riding over something that loosened the lower grill. The car is 3 years old and has 38,000 miles on it. This genius thinks that the underside of a bumper should look clean ? There was no damage at all to the bumper. Then this genius admits that there is no broken parts, but she can't bill Kia for this because it just needs an "adjustment" to snap it into place, and that is not covered. I told her if it snapped out of place, that's a defect in the way it was snapped into place and should be covered. She refused to fix it for free. I told her if I wanted to pay a mechanic to fix it, I had a mechanic that said he could fix it in less than a half hour for $50. She didn't care, because she had a whole waiting room full of suckers that were willing to pay their doctor's rates. In short, they refused to fix a defect in their car, violating their company's warranty, and tried to make a fast $200 plus tax on me for something that Kia would have paid them for. Do not go to this rip off dealer. More

They are too busy to service your car. Too busy on their phones and claiming they don’t have time for walk in clients. Go somewhere else. Too busy on their phones and claiming they don’t have time for walk in clients. Go somewhere else. More

They just don’t feel like doing their job. It’s fine, I’ll go somewhere else. It’s fine, I’ll go somewhere else. More

I was told that the service would take 1 and a 1/2 hours. I called and was told that it should be ready at around 3. This is a 5 hour wait!!! I spoke with Brett and he was giving me his stories that are utte I called and was told that it should be ready at around 3. This is a 5 hour wait!!! I spoke with Brett and he was giving me his stories that are utter nonsense. They didn’t reset the service on the computer board!!!! Not happy and also don’t appreciate being called by my first name. Very unprofessional. I am not happy More