Greenway Kia West Palm Beach - Service Center

I've had the “pleasure” of dealing with Greenway Kia twice now, and let me tell you, it's been quite the experience. The first time, a few months ago, I took my wife's 2022 Sorento in for some warranty twice now, and let me tell you, it's been quite the experience. The first time, a few months ago, I took my wife's 2022 Sorento in for some warranty work. They did the job, but the interaction was so cold that I half-expected the service advisor to be a robot. (BTW, he was not there when I dropped off the car and on the phone when I picked it up, so I never really interacted with him) But hey, it's warranty work—they're not exactly trying to win "Service Team of the Year" with that. Now, let's move on to my latest adventure. My wife radiator is gusting liquid, and since I'm out of town, she has the car towed to Greenway—the closest Kia dealership to our house. The car is new and under warranty but this is most likely not a warranty issue. This happens on a Saturday morning, and the response? "Looks like you have a hole in the radiator; we can take a look… Monday at noon." "You have an appointment at noon on Monday", “Someone will defiantly look at your vehicle at noon on Monday when your appointment is scheduled” Monday rolls around, and I get a call from my service advisor, AC. He informs me that, surprise, they have yet to look at the car because it apparently takes a specialist with a PhD in Radiatorology to assess a hole in a radiator. On Tuesday, AC finally called back to inform me that the radiator was indeed damaged and needed replacing and quoted me $1900. Oh, and by the way, would I like to throw in a brake fluid change for just a few hundred more? I decided to get a second opinion and called “BeepBeep” transmission across the street, where they've always done a bang-up job on my Jeep. Their quote? Just under $1,000—half of what Greenway wanted. When I called Albert back, he informed me that I'd need to cough up $220 for the diagnostic fee if I decided to take my business elsewhere. Should I have just paid for that and walked away? Absolutely. Did I? Of course not. Instead, I decided to involve my insurance because this was all caused by road debris, and there were a few scratches on the car, too. Geico says they'll send a claims adjuster on Wednesday. When I asked AC if he could maybe order the radiator ahead of time to save us all some trouble, he acted like I just suggested he hand over his firstborn child. The horror of possibly being stuck with a spare radiator! Because Geico and I are apparently bad actors and might try to get him. Thursday comes, and AC calls to say the Geico adjuster has finally shown up. Guess what? There is a hole in the radiator, and it needs to be replaced. Geico agrees to cover the repair minus the $500 deductible. AC assured me the part would be in by Saturday, and the car would be ready by Monday or Tuesday. Fast forward to Monday, and Albert calls to say the car's ready, but—wait for it—I owe $629. When I remind him about the $500 deductible, I get the automotive equivalent of "Oh, I forgot." Albert calls back 5 minutes later, and he magically reduces the bill to $590. What a bargain. This guy will do everything to try to screw you out of every penny he can. I go to get the car. AC, of course, is not there, and no one even offers to tell me and show me what was actually done, something that is standard practice at a Jiffy Lube, by the way. When I questioned the $590 to the cashier, she asked E. E said that it would be $500, and AC would have to figure out the rest. I pay $500 and get the car. L, the boss, stops me and says AC was new and sorry for the hassle. 8 days for a radiator Side note: I went into the sales trailer, and oh boy, I have seen happier customers and salespeople in a casket shop. TL/DR Greenway Kia will try to screw you AC is a lead screwer Take the L with the diagnostic fee and never look back 8 days to replace a radiator on a 2-year-old car. Go elsewhere. If it has to be a dealer, maybe Napleton More