Greenway Kia West Palm Beach - Service Center

Service Dept. - Use at your own risk Quite possibly the worst service department I have ever had to deal with. The last three times we have brought our sorrento to this location it has be Quite possibly the worst service department I have ever had to deal with. The last three times we have brought our sorrento to this location it has been a nightmare. The first two times were such a catastrophe that the service manager comp'd all fees free of charge. The last time the customer service representative Johnny Jamarillo was completely unprofessional and actually cussed at me and my fiancé and provided wrong and false information which was realized after speaking with the tech who worked on the vehicle. The situation was resolved by the on duty service dept. manager. We then got in touch with who we were told was the Fixed Operations Manager - Mark Elison and gave him the rundown and how his employee cussed and handled our situation. Mark let us know he had just cleaned house in the service department and would have to be letting one more employee go and to let him know when we needed our next service and that he would take care of it. So today we contacted Mark to set up our next service. He set up our service and when we got our confirmation email guess who was assigned to be our service adviser Johnny Jamarilo. So Mark did not reprimand Johnny for cussing, being unprofessional to customers, and providing wrong and false information then assigned him to our service appointment anyway. This is the biggest lack of customer service I have ever experienced, it is apparent that the lack of quality at the location was not caused by just one bad apple and is rotten at the core. Update: Mark apologized for assigning Johnny to be our service adviser and then informed us he had made the correction. We then received an email confirmation in which our name was wrong and also our appointment time had changed. We informed Mark of his mistake he called and tried to apologize but it was too little to late so we decided that the lack of competency was not with one lower level associate but also with the leadership. Mark once told us he was there to "fix" the issue with this location but apparently he is not the solution and only adds to the lack of quality and care that West Palm beach Kia service department provides. We decided to bring our Sorrento to Greico Kia in delray and they have been much more responsive and attentive to our vehicle. Upon their inspection they found that the front brakes were extremely worn and were shocked that WPB KIA did not mention that they needed replaced the last time we where there (2 weeks ago). The service provider at Greico also mentioned that this is not the first time that have had cars in their shop with issues from WPB kia. Use WPB KIA's service dept at your own risk. More

BIGGEST scam artist ever Do not service a Mercedes here, and if you did...if you have problems with your "new" car take it back and demand a refund immediately, do not try to Do not service a Mercedes here, and if you did...if you have problems with your "new" car take it back and demand a refund immediately, do not try to have it fixed...Sales is dishonest and will lie to your face to close a sale...they are good actors and that is it....contact me if you want specifics. More

GAS REIMBURSTMENT FOR 2012 KIA PETE IS VERY HELPFUL-HE HELP ME WITH MY GAS REIMBURSEMENT FORM. PETE IS AT WEST PALM BEACH, FL KIA, HE GIVE GOOD SERVICE VERY FRIENDLY. PETE IS VERY HELPFUL-HE HELP ME WITH MY GAS REIMBURSEMENT FORM. PETE IS AT WEST PALM BEACH, FL KIA, HE GIVE GOOD SERVICE VERY FRIENDLY. More

Fantastic first impression About a week ago, I purchased my 2014 Kia Forte from a dealer I Fort Lauderdale, and after experiencing mechanical issues I brought the car into Kia About a week ago, I purchased my 2014 Kia Forte from a dealer I Fort Lauderdale, and after experiencing mechanical issues I brought the car into Kia West Palm Beach because it's close to my work. Even though the diagnostic test showed up without any codes, and I had to leave without an exact reason of why my car was acting the way it did (because, of course the problem could not be duplicated once I brought the car in... Murphy's law!!) I still left with a great first impression of the service staff. I work in an industry where the first impression is the only one that matters...and what I experienced was exceptional service. I would like to thank Vanessa, believe was her name? She took my phone call, and was extremely pleasant when it came to making an immediate appoinment for me. Also, thanks to Christian, my service advisor who took his time to talk through my concerns with me. He was sincere in his conversation, not just blowing me off or rushing me out the door, and he had the patience of a saint when it came to all of my questions. Most importanly, he made me feel like a human being, not just a service ticket. I also wish I had gotten the name of the young man who was working with him also (I just caught in conversation that he is the nephew of Pete, who was another gentleman who works there) he too was extremely polite, and knowledgeable as well. They both shared tips and tricks about the car that I had purchased, that I didn't even know existed. You would have thought that it was this Kia dealership that I had purchased the car at, because they treated me with such kindness and respect from the second I stepped out of my car. I really can't say enough about them, but I hope that a manager or owner of this dealership will read this review, because it is important that they know how much of an asset these two employees are to that dealership. I look forward to taking my car to this location for regular service oil changes, and hope that I will continue to receive superior service on those future visits as well! Thank you again. More