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Greenway Kia West Palm Beach
West Palm Beach, FL
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I would like to start by saying, I am not the only who has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Op has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Optima Hybrid). On July 27th 2021, I was having issues with the way it was running (hesitating when pressing the gas from a stop or in reverse) plus it was almost time for an oil change and a tire rotation. I took my car into this dealership to have the work done on it that day. They told me it was the transmission, it would be awhile since they didn't have the part in stock. A month later of not hearing anything I called to find out what was going on, just to find out there is no update for me at all. No part availability, no date for when the work would be done, nothing! The very next day they called me to tell me that my car is ready for pickup. I went to get my car only to find out there was a HUGE scratch and white scuff mark on my trunk plus the car was so dirty and had bird poop on it like it had been sitting under a tree this whole time. They fixed the scratch and scuff mark about a week total for that. I came into to get the car and to talk with the service manager Brett Gorman, just for him to act like he completely had no idea and never heard anything about this issue even though I had already called the Kia corporation to file a complaint with a case number. I took my car home but low and behold on my way home there was a grinding noise and feel on my front left brake as well as the check engine and maintenance light came on. I called Brett and they took it right back to them. They fixed it saying the caliper was sticking so they sprayed it to stop the sticking. That same day I took my car home and felt really weird and off about this whole situation, so I decided to check my dashcam. Upon looking at that, the same day of dropping my car of (July 27th 2021) their MVP (Max Mcbride) one of their "most certified techs" as the manager Brett said before, took my car around the block and crashed it into another car and never told me about it!! The manger Brett and Max were both in the video laughing, talking, and just seem to be having a good ole time, but again Brett had no idea of anything happening right? More
Sold me a car with a tire bubble. Unable to fix the issues the problem got worse and it is undrivable. Shakes uncontrollably. No paper work or tag in over 30 days. issues the problem got worse and it is undrivable. Shakes uncontrollably. No paper work or tag in over 30 days. More
While making the deal everything was ok. As soon as the deal was made EVERYTHING changed. Couldn't get an answer from anyone about anything. Now we found out the car we bought 4 days ago is under recall. W deal was made EVERYTHING changed. Couldn't get an answer from anyone about anything. Now we found out the car we bought 4 days ago is under recall. Well, nobody knows anything and worse nobody is willing to do anything at Greenway Kia. It is horrible customer service at the core. It is completely unacceptable and should NEVER happen. Don't be fooled when the money is yours. As soon as it's signed they don't know anything, anyone and are not interested in finding anything out for the customer. More
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Josh was very honest about everything. He was very patient with me as well and very understanding even when I was nervous. Service was amazing. patient with me as well and very understanding even when I was nervous. Service was amazing. More
My first time Buying a vehicle, All this happened thanks to Johan, it was a blast during all process. Thank you so Much.... Highly Recommended. to Johan, it was a blast during all process. Thank you so Much.... Highly Recommended. More
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Josh was absolutely amazing better that we could’ve imagined. He was informative, upfront and never pushy. He was helpful in picking the right car for our family, that was in our price range. Josh was imagined. He was informative, upfront and never pushy. He was helpful in picking the right car for our family, that was in our price range. Josh was an advocate on our behalf to get all the discounts, discounts and monthly payments we were comfortable with. When the time comes we will definitely be going back to see Josh. More
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Great salesman made us feel comfortable and relaxed with our experience in getting the new car and was very friendly and explained all step of the process our experience in getting the new car and was very friendly and explained all step of the process More
It was a pleasure to work with Steven. I can truly say that he's one of the most professional individuals I've dealt with. He's personable, respectful and willing to go the extra mile to make you feel co that he's one of the most professional individuals I've dealt with. He's personable, respectful and willing to go the extra mile to make you feel comfortable. More
Car buying was OK, we knew what we wanted and they had it so pretty easy for them, they didnt was to give us the price advertised online but ended up doing so to save the sale. We bought the car 2/16 and wer so pretty easy for them, they didnt was to give us the price advertised online but ended up doing so to save the sale. We bought the car 2/16 and were told we would have were to have the new sticker for our tag in 2 weeks, WE STILL DONT and it is now 3/18. Irene was to call us, we haven't heard from her since the purchase except when she asked for referrals. Our origiinal tag was to be under the temporary they gave us but it isnt, my wife called last night and after 5 call because she kept getting transferred to non erxistent extensions a Joson(?) said he has the tag in his hand(why didnt they look up to see whos it was? beats the f out of me. He was to call my wife this morning with the status of the new sticker and was going to have the tag, the new sticker (if available), or a new temporary brought to out home today, now 1pm and no call and we are told he is in meetings. Fortunately my wife called again to complain and got Julia, a finance manager who listened to the whole fiasco again and advised us the new sticker is there, she is going to bring it and our license plate to us today. Irene was email last night by my wife to complain, shes gotten no response from her as of now.. HORRIBLE EXPERIENCE More