Greenway Kia North - Service Center

Lisan was very communicated and helpful! He has successfully resolved the recall issue with quality. He has successfully resolved the recall issue with quality. More

Work was done in a timely manner. Staff was very helpful and I gave me updates. Staff was very helpful and I gave me updates. More

Easy to make an appointment. Informative and professional. Work done in a timely manner with updates if necessary Informative and professional. Work done in a timely manner with updates if necessary More

Noah, my service advisor was awesome. He followed through on ordering a part for my car and made sure that it was covered. I had mentioned that my gas tank cover would not open my last vi He followed through on ordering a part for my car and made sure that it was covered. I had mentioned that my gas tank cover would not open my last visit just prior to my coverage expiring. Service department and shuttle bus drivers were also really nice. More

When I arrived the person that checked me in told me that my service was going to be about $200 , this was my very first service with a lease , I didn't understand why and asked if they don't honor a first s my service was going to be about $200 , this was my very first service with a lease , I didn't understand why and asked if they don't honor a first service free considering it was a lease and it was the first. He quickly told me that bc I didn't lease the car there they don't honor other location sales. I understood but wasn't sure why it was so expensive, for a fully electric car. They admitted later they didn't see it was fully electric. (The price was lowered) I asked for a shuttle in my appointment request and in person which took an hour, when they came to get me, I walked to a car that I saw the whole time I was waiting sitting there, which appears the driver was late coming in and not out dropping another person off as I was told. The driver didn't know how to use the built in GPS in the car and said they didn't know how to connect the gps bc it was a new car, and needed me to give him directions. During the pickup and going back to the service location (I requested a pick up when the car was completed) the driver was driving so fast that if I didn't hang on I would have fell out my seat. Moreover, I was also never offered even a car wash as others I saw being offered when the car was completed. The car needed a recall and normal maintenance done and took over 4 hours. The fees and storage of paperwork fees was also a bit much. I was disappointed. I will not go back if I can avoid it next time. I wasn't even told what was actually done to the car or what the recall was for. More

Jennifer was amazing, as always. She provided clear updates on the status of my vehicle and ensured it was ready for pickup at the promised time. She provided clear updates on the status of my vehicle and ensured it was ready for pickup at the promised time. More

From the first call speaking with Noah my experience was amazing!! Noah kept in constant contact and explained throughly what they needed to do in order to fix my car. amazing!! Noah kept in constant contact and explained throughly what they needed to do in order to fix my car. More

My car was towed and dropped off after-hours. Great communication and service the following day. I have been to Greenway before, and have only had good experiences. Great communication and service the following day. I have been to Greenway before, and have only had good experiences. More

Got incorrect information on the appointment call. However Liason cleared it all up. He was thorough and informative. However Liason cleared it all up. He was thorough and informative. More

Very kind people. Always making sure I am ok and to see if I needed anything. I left with my car washed after service. Lisan was great to work with . Always making sure I am ok and to see if I needed anything. I left with my car washed after service. Lisan was great to work with . More