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Greenway Kia North - Service Center

Longwood , FL

4.3
1,418 Reviews
Call Service Center (844) 599-0449

1,418 Reviews of Greenway Kia North - Service Center

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January 24, 2024

Staff was very friendly, however I had an appointment and had to wait close to 20 minutes for someone to acknowledge me and take the car. I was never given any updates on the vehicle in the 5 hours that it w More

by Shawn.kuester
Recommend Dealer
No
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Jan 29, 2024 -

Greenway Kia North responded

Shawn, I'm sorry to read about your experience. We aim for efficient and communicative service, so it's disappointing to learn that we didn't meet those expectations during your visit. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly to me. Thank you, Jose Vega - Service Manager - 407-571-1234

January 24, 2024

I had to wait 3-1/2 hours for service to be completed and never got a wash because there were 6-7 cars ahead of me and I didn't want to wait another hour or more for a wash. Felt like the service department More

by acortagus
Recommend Dealer
Yes
Employees Worked With
Charles Jones
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Jan 29, 2024 -

Greenway Kia North responded

We're glad to know Charles was attentive throughout your visit. It sounds like we had a busy day at Greenway Kia North and we apologize for the long wait time you experienced. Thank you for your patience and feedback!

January 24, 2024

Great They always take care of me. They are friendly and nice, and they are very thorough. And it's hard to find a dealership that is willing to work with you. More

by ljdaniels67
Recommend Dealer
Yes
Employees Worked With
Theo
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January 23, 2024

Everything was good, the service and the customer service, Jennifer helped me and she was awesome More

by Marcosandrade91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 23, 2024 -

Greenway Kia North responded

We're thrilled Jennifer could offer fantastic customer service that accommodated your needs! Thank you for working with us at Greenway Kia North!

January 23, 2024

I’m really don’t know what happened with my car but I’m happy they resolve More

by xavimarie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Vega
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Jan 23, 2024 -

Greenway Kia North responded

Happy customers make us happy and we're so glad we could effectively attend to your car's needs! Thanks for working with us at Greenway Kia North!

January 23, 2024

Checking in with ease and communication and Checking out with ease Everything was absolutely easy More

by Compound2006
Recommend Dealer
Yes
Employees Worked With
Charles
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Jan 23, 2024 -

Greenway Kia North responded

It's wonderful to hear that from start to finish you had a seamless service experience. Thanks for the five-star review of Greenway Kia North and we'll see you next time.

January 23, 2024

They found me a vehicle that worked for me and gave me a fair price More

by Mgazard71
Recommend Dealer
Yes
Employees Worked With
Will
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Jan 23, 2024 -

Greenway Kia North responded

Congrats on your new ride! The Greenway Kia North team is so glad to hear you are satisfied with your purchase. Thank you for your business and five-star review!

January 22, 2024

N/A N/A No time for this At this point I'm only writing to end this. More

by THELOCALPLANET
Recommend Dealer
Yes
Employees Worked With
Theo
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January 21, 2024

He always does a great job with all services performed. Will continue going back & suggest to others More

by tewpetunia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what the lady's name was that checked me in but she was great and very personable
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Jan 22, 2024 -

Greenway Kia North responded

We love seeing 5-star reviews. Thanks!

January 21, 2024

Scheduled for an oil change and recall repair. Got a call 4 hours later that I needed to sign paperwork to complete the recall. What was that not done at drop off? Picked up the car and there was More

by Not happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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Jan 22, 2024 -

Greenway Kia North responded

I'm sorry to read about the inconvenience you experienced during your recent visit for an oil change and recall repair. It's clear we could have communicated better at drop-off, and I apologize for any confusion caused. The issue with the oil leak is also concerning and isn't typical of our service standards. We'd like to look into these matters further. Please reach out when it suits you best so we can address them directly. Thank you, Jose Vega - Service Manager - 407-571-1234

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