Greenway Kia North - Service Center

I arrived 10 minutes ahead of my appointment for updates and 5K mile service. The greeter could not find a record of my appointment even though I had received a confirming email. The greeter put me in the and 5K mile service. The greeter could not find a record of my appointment even though I had received a confirming email. The greeter put me in the system. Flustered by the reception, I neglected to mention that the dashboard indicated that 2 systems needed to be reset. No one who worked on my care noticed the dashboard warnings and the systems were not reset. When I arrived I asked the greeter how long I should expect the work to take. She said about 2 hours, which is what I expected. In fact, I waited for 3 hours for the service to be completed. This was my first time at Greenway KIA North. They say that first impressions are important. This first impression was not positive. More

Quick They promptly attend to you, listening attentively to your concerns about your vehicle. After a thorough assessment, they explain the necessary repairs or maintenance needed, providing clear explanati to your concerns about your vehicle. After a thorough assessment, they explain the necessary repairs or maintenance needed, providing clear explanations and cost estimates More

would have been nice to get a call from the service advisor to tell me about the other issues advisor to tell me about the other issues More

Great dealership the service was fantastic. The car was delivered clean and on time. I would recommend this dealer! The car was delivered clean and on time. I would recommend this dealer! More

Excellent service, I had my car's oil changed and the first time Francisco helped me, who is super friendly and super diligent and they greatly respect the customer's time, which is super important. On t first time Francisco helped me, who is super friendly and super diligent and they greatly respect the customer's time, which is super important. On the second visit, the service manager Jose Vega helped me and I am more than pleased by your kind attention. More

Like always had a good experience, quick service and friendly customer service All was great friendly customer service All was great More

This is a Steelership they asked me to pay $291. 00 for a diagnostic on my car that was already diagnosed on a previous visit. I request my $291.00 back as my car still needs repairs. They wanted to 00 for a diagnostic on my car that was already diagnosed on a previous visit. I request my $291.00 back as my car still needs repairs. They wanted to charge another $700.00 to teardown my engine for further diagnostic. Trying to steel more money. I am going to News channel 6 to complain and get my money back. They are scamming people O have had my car 7 years KIA Forte no major issues EVER Time I go for an oil change they want to up charge and fix something else. Steelership trying to steel from good customers is very unacceptable!!!!! More

Theo in the service department was outstanding and made the experience a good one.She went above and beyond to satisfy my expectations. the experience a good one.She went above and beyond to satisfy my expectations. More