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Greenway Kia North - Service Center

Longwood , FL

4.3
1,417 Reviews
Call Service Center (844) 599-0449

1,417 Reviews of Greenway Kia North - Service Center

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March 31, 2024

Excellent management. Caring about his clients. Customer service oriented. I would refer his store to my friends More

by jchaname40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Vega
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Apr 01, 2024 -

Greenway Kia North responded

We're so glad to know you had a positive experience with our team at Greenway Kia North! Thank you for considering us worthy of recommending to your friends. We appreciate the support and look forward to serving them as well!

March 30, 2024

Chris was great. Advised of wait time and checked in with me during wait. However, whoever did the recall work did not properly secure the under-dash piece. I had a f More

by LORY.HEFFNER
Recommend Dealer
Yes
Employees Worked With
Christopher Coman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris / service
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March 30, 2024

1. Our new Carnival does NOT appear to have active front collision avoidance capability, as we were assured prior to purchasing the vehicle. We've tried various instrument settings but the feature apparentl More

by Dale.Little
Recommend Dealer
No
Employees Worked With
Lorenzo and Service Department
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Apr 17, 2024 -

Greenway Kia North responded

I'm sorry to read about the issues you're experiencing with your new vehicle and our service. We take customer feedback seriously, especially when it comes to important features like collision avoidance capability. I would appreciate the opportunity to discuss this further and find a resolution for you. Please reach out at your earliest convenience so we can address these concerns directly. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

Apr 17, 2024 -

Dale.Little responded

Us "reaching out" to Greenway would be the third time. We're wondering why it took this negative review for you to ask *us* to reach out to you yet again. Decent customer service would seem reasonable to expect *you* to proactively reach out to us. Nevertheless, we will contact you, yet again. Please advise on how to proceed. Thank you, ~Dale Little Sorrento 360-863-8555

March 29, 2024

They were very communicative and fast during the process. Really good experience. Would recommend to anyone. More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega, Ari Suarez
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Mar 29, 2024 -

Greenway Kia North responded

Joan, we're delighted to know you had a positive experience at Greenway Kia North. Thanks for recommending us!

March 29, 2024

They take care of me and look out for my needs They want me to be happy with my service experience More

by siul1979
Recommend Dealer
Yes
Employees Worked With
Francisco
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March 29, 2024

Service rep tried to get rid of me by giving me incorrect information about my car’s warranty. Then he avoided me for 3 hours while I waited without any updates on my vehicle. Absolutely and completely avoid More

by KiaSucks42069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
xxxx face
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Apr 01, 2024 -

Greenway Kia North responded

I'm really sorry to read about your experience. It's important that our team provides accurate information and keeps you updated, so it's concerning to see we've missed the mark here. I'd like an opportunity to make things right - could you please reach out directly? Thank you, Jose Vega - Service Manager - 407-571-1234

March 28, 2024

Friendly service The repair on my vehicle was quick. The car wash was great. Staff was very friendly More

by jhilley57
Recommend Dealer
Yes
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Mar 29, 2024 -

Greenway Kia North responded

Thank you for the kind review. We look forward to seeing you again at Greenway Kia North!

March 27, 2024

Horrible communication. Now I have to pay a face to face with Theo. What I read to her was not performed nor ever gave any indication that the recall was not taken care of. More

by tesslynnn
Recommend Dealer
No
Employees Worked With
Theo
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Mar 30, 2024 -

Greenway Kia North responded

I'm sorry to read about your experience. Communication is key in our business and I'd like to understand more about what happened with this recall so that we can address any issues appropriately. I'm having trouble locating your contact information, so please reach out when you have a moment. Thank you, Jose Vega - Service Manager - 407-571-1234

March 27, 2024

On time, polite, On time, gave update, polite. On time, gave update, polite, explained what service needed, fill up gas More

by NORAASHDJI
Recommend Dealer
Yes
Employees Worked With
Christofer
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Mar 27, 2024 -

Greenway Kia North responded

We're glad to know that you had a positive experience with our team at Greenway Kia North. We always aim for timeliness and clear communication during service appointments. Thanks for choosing us!

March 27, 2024

Great customer service Their service has always been great I have been going their since 2019 More

by RITADIVITTORIO52
Recommend Dealer
Yes
Employees Worked With
Theo
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