Greenway Kia North - Service Center

Good customer service but over charges a lot for repairs. Ended up losing money on the diagnosis and then just going to a regular mechanic. Ended up losing money on the diagnosis and then just going to a regular mechanic. More

Service advisor was rude, attempted to address this and an issue with the vehicle that was not effectively addressed during the service and the service manager was also rude. Awful customer service experie an issue with the vehicle that was not effectively addressed during the service and the service manager was also rude. Awful customer service experience. More

This service for the recall went well. He also followed up on an item that had been ordered on my last visit and was able to get it delivered for a repair next week. He has followed up wit He also followed up on an item that had been ordered on my last visit and was able to get it delivered for a repair next week. He has followed up with a phone when it came in. More

I was greeted with so much care and concern it was awesome from the employees in the office to the employees working the service department they were completely amazing very great staff at this locati awesome from the employees in the office to the employees working the service department they were completely amazing very great staff at this location. More

My car is currently at Kia North due to a faulty engine. The engine is being replaced but I am being told I can't get a loaner until you have the ETA of the new engine which is on back order. This is not The engine is being replaced but I am being told I can't get a loaner until you have the ETA of the new engine which is on back order. This is not my fault. This is due to Kia's faulty engine. I am spending a lot of money getting back and forth to work in Ubers and I have canceled important doctor appointments due to having no car which is due to NO FAULT OF ME!! I have seen people get loaners for oil changes. I can't go months and months without a car because of Kia's faulty engines. I need a loaner ASAP. I would appreciate all callback. I was told I would be called back. More

Service is fine but the space is crowded and not pleasant for customers to do business in. I am sure the employees would benifit of space. From a customers standpoint the cashiers space was too close togethe for customers to do business in. I am sure the employees would benifit of space. From a customers standpoint the cashiers space was too close together. The people there are amazing but the facility is rather antiquated and drab. More

I was only spoken to by a person upon entering the service queue. I was not spoken.to until the cashier asked me to sign forms. The person who got my car and brought it around was bery friendly and ni service queue. I was not spoken.to until the cashier asked me to sign forms. The person who got my car and brought it around was bery friendly and nice, however, he pulled my car up and had me get into it in the rain. Instead of waiting until the covered area was available. IThere were about 10-12 employees in the lobby, and in the 3 hrs I was ther, only saw 2 speaking to customers. The rest were talking among themselves or on their phones (not talking). I will not be bringing my luxury Kia back to this dealership. More

Scheduled for a recall fix, yet they did not have the part. Now have to wait and schedule another appointment once the part comes in....another 2 hrs to wait. Very frustrating. Thankfully everyone was ve part. Now have to wait and schedule another appointment once the part comes in....another 2 hrs to wait. Very frustrating. Thankfully everyone was very respectful and understanding of the frustration. More

They did a poor job on my car. It still not receiving the gas effectively. It still not receiving the gas effectively. More

Always good service at Greenway Kia North. The service personnel are very professional, I’ve been a customer for 3 years and habe never had a problem. The service personnel are very professional, I’ve been a customer for 3 years and habe never had a problem. More