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Greenway Kia North - Service Center

Longwood , FL

4.3
1,413 Reviews

1,413 Reviews of Greenway Kia North - Service Center

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June 09, 2024

There was poor communication when booking my appointment. No information while waiting. I was told it would be two hours it took over 5 hours- for an hour of that time my car was sitting in line to be washed More

by ashelly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Mcclung
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Greenway Kia North responded

We apologize for the communication issues and extended wait time you experienced. This is not the level of service we aim to provide, and I understand your frustration. We appreciate your feedback as it helps us improve, and we'd like to make things right if possible. Please reach out when convenient so we can discuss further. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

June 09, 2024

Jennifer was fabulous ! !!! Very friendly and professional! As well as informative. She’s a keeper ! More

by Jlmbrd64Jlmrd64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Greenway Kia North responded

Your kind review warms our hearts! Thank you from the Greenway Kia North Team.

June 09, 2024

Kept me informed of the services and called me once the car was done great service. More

by jannyvirgo77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis P
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Greenway Kia North responded

Janny, thanks for leaving Greenway Kia North a review. Have a great day!

June 08, 2024

I will never buy another car from this dealership again because the finance department added $3000 to the price that was on the window and what the salesman told me that it would cost. More

by maggierivas75
Recommend Dealer
No
Employees Worked With
Achraf Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parsons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Greenway Kia North responded

We apologize for any confusion and frustration regarding the pricing of your vehicle. We strive to maintain transparency in all our transactions, so this feedback is concerning. We'd like to review this matter further with you; would you please reach out at your convenience? Thank you, David Andrews - General Manager - davidandrew@greenwayauto.com

June 08, 2024

I must say I have had better experiences with other departments. They really need to work on their customer service More

by raywinmbetly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Sanz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Greenway Kia North responded

I'm sorry to hear that our customer service didn't meet your expectations. We strive for excellence and would appreciate the opportunity to improve based on your feedback. If you'd like to discuss this further, please don't hesitate to reach out. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

June 08, 2024

I don’t trust the service people anymore because they tried to take advantage of me several months ago More

by sdmc0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Parsons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Greenway Kia North responded

I'm sorry to hear about your experience with our service team. We strive for trust and transparency, so it's concerning that you felt taken advantage of. If you're open to discussing this further, please reach out at your convenience. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

June 08, 2024

Great customer service and caring staff. I was updated regulary on my van status and was notified when my van was ready. More

by luccimadeiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Coman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Greenway Kia North responded

Thanks for the feedback! We're glad to hear our team at Greenway Kia North kept you well-informed and provided great service. Safe travels in your van!

June 06, 2024

The service was done in a timely fashion and the service area was very clean More

by wcl1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Greenway Kia North responded

Thank you for your business and kind review! We hope to see you again at Greenway Kia North.

June 06, 2024

Everyone there is very nice and helpful. I recommend this dealership to anyone looking to purchase or get their car serviced More

by kolina1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Wilkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Greenway Kia North responded

Thank you for recommending Greenway Kia North! We're glad to hear our team was nice and helpful during your visit. We appreciate your support!

June 06, 2024

Dropped the car off and came back a few hours later. Not a bad wait More

by butterflykiss78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Coman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Greenway Kia North responded

Thank you for leaving Greenway Kia North a five-star review! We are happy to hear your service experience went smoothly. Until next time!

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