Greenway Kia North - Service Center

Hamza is a LIAR, misleads people by confusing you, is pushy and he single-handedly changed EVERYTHING that I had already agreed on with my sales rep. It all started when I got my 2014 KIA Optima servi pushy and he single-handedly changed EVERYTHING that I had already agreed on with my sales rep. It all started when I got my 2014 KIA Optima serviced at this dealership (1/13). After they contacted me to let me know that the service was done, I returned to pay for the service (on 1/20) and decided to take this opportunity to trade in my car and upgrade to a new 2025 KIA K4. NEVER did I think that I would be in this hellhole that I am in now. I worked with Mike Ortiz (HIGHLY RECOMMEND), they ran my credit, Mike came back with a 60-month term and payment amount that was established at this time with KIA FINANCE, we agreed on that price, and then I put a down payment because OF the price that we had agreed on. However, since I did not have my Optima's car title on me (I'm from New York), I had to fly out to NY to retrieve it. After obtaining it a couple of weeks later, I took a flight down to Florida (2/9/2025), along with my lein release because that's what was communicated to me, in order to finalize the transaction. Unfortunately, Mike had the day off, I did not sweat him not being there since he had already done everything on his end anyway. Here is when my Great experience turned to a Shady, Misleading and Horrible experience. I was brought to Hamza's office and was told that he would be taking care of me at this point. I did not think anything of it because I had been having a great experience thus far and my numbers were already finalized. Hamza, for Whatever reason, ran my credit AGAIN. He came back with some 72-month term along with a higher payment price than what I had already put a down payment on. I SPECIFICALLY pointed at the paperwork and numbers that Mike had printed out for me (60-month term, etc.) and told him that THAT was what I had agreed on. This is when he looked me DIRECTLY to my face and LIED that I did NOT qualify for Kia Finance because I "live out of state". He then went on to tell me that because of that reason, he had to look for another financer and that's when I was told that he had to go with Capital One because of my "out-of-state" residency. I thought this to be odd since Mike, and even his coworker Lorenzo, had advised me that my financing had already went through Kia Finance but this isn't my job and I thought that I was working with a professional dealership/team. Since I had already missed a few days of work because of this, I communicated to Hamza that I had to leave this very same day (2/9) in order to not miss anymore days of work. I believe he used this against me and was pushy with me to sign. I was trying to take my time reading the fine print but he would stop me and summarize it for me in order to get through it quickly even though I was asking questions. I left the dealership extremely confused and "out of it" because of what just had transpired. He even had the audacity to text me that very same day (2/9; never said Hi or how I was enjoying the car) just to ask me If I "can call Capital One to verify (my) address". I never replied to him because I was still so confused on what happened. On my ride back home to NY (19-hour trip), I had the idea to personally call KIA's CORPORATE Finance the next day (2/10). I called and was told Directly by them that I in fact AM eligible for KIA Finance because it is a nationwide program REGARDLESS of what state you live in and what state you buy a KIA from. Around the same time, I got another text from Hamza asking "Did you call Capital One?". I never replied. Two days later (2/12), I received a text from Capital One saying "Thanks for giving Capital One your mobile number". I NEVER did. An email also came in from them "Welcoming" me to "Capital One Auto Financing" even though I NEVER verified my address. Hamza must've WITHOUT MY CONSENT! NONE of this should've happened since I was LIED to, mislead and he approved things behind my back. TOTALLY Unprofessional & should be HELD ACCOUNTABLE!!! More