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Greenway Kia North - Service Center

Longwood , FL

4.3
1,312 Reviews

1,312 Reviews of Greenway Kia North - Service Center

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July 25, 2024

Took long time to complete repairs. . Cost of repairs pretty steep. Noah did good under tough circumstances More

by calhooks4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Greenway Kia North responded

Thank you for your patience and understanding. We're glad to hear Noah provided good service despite the challenges at Greenway Kia North. We appreciate your feedback!

July 25, 2024

great service advisor, kept me informed and veh was ready when promised. Have to take back for a part covered under warranty More

by valeryfigarii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
theo
Jul 26, 2024 -

Greenway Kia North responded

We're glad to hear our service advisor kept you informed and met the promised timeline at Greenway Kia North. We'll be ready to assist with your warranty part when you return!

July 25, 2024

Theo is always awesome every time I arrive. The people at Greenway North are always friendly and helpful! More

by wiesbaden1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Jul 26, 2024 -

Greenway Kia North responded

Thanks for the shoutout! We're glad to hear Theo and our Greenway Kia North team always provide a friendly and helpful experience. See you next time!

July 25, 2024

Nice people, took my car to get service workers were friendly and service was fast. Recommend this dealer ship to anyone trying to buy a good and long lasting car. More

by Sol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Greenway Kia North responded

Thank you for recommending Greenway Kia North! We're glad to hear our team provided friendly and fast service. We appreciate your support!

July 25, 2024

Very unprofessional. Will lie and switch stories to benefit him. Dealership is terrible with communication. They need to investigate the whole entire leadership staff. More

by KIA Longwood is A Scam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Vega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Sanz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia North responded

We apologize for the negative experience you had. It's concerning to hear about these issues, and we strive to maintain high standards of professionalism and communication. We would like the opportunity to address your concerns directly, so please reach out when convenient. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

July 25, 2024

Overall great. service. Friday and knowledgeable staff. My only critic would be when calling for a pick up, a little more information given in regards to timing. More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo
Jul 25, 2024 -

Greenway Kia North responded

Christy, thanks for the feedback! We're glad you had a positive experience with our team at Greenway Kia North. We'll definitely work on improving communication regarding pick-up times.

July 24, 2024

The service was very good the representative was very friendly and she gave me all the information I needed More

by michael.cabinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Greenway Kia North responded

Michael, we're glad to hear you had a great experience with our team at Greenway Kia North! Thanks for the positive feedback!

July 24, 2024

Had a 9:45 am oil change appt. By noon car was still parked. I asked advisor status, 10 mins later he said they would be getting to it soon. I said no thank you and left. A day lat More

by Jejlch98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Sanz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Jejlch98 responded

Will not be coming back

Jul 30, 2024 -

Greenway Kia North responded

I'm very sorry for the inconvenience you experienced at this recent visit. We are committed to comprehensive, accommodating, and communicative service and it's clear we fell short here. I understand your frustration, but if you're open to giving us another chance, please reach out directly so we can talk this through together. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

July 24, 2024

Thought Jennifer was nice , I never got any updates on my car at all the whole time it was in the shop. I had to call numerous of times to never be told what was really going on with my car and once I called More

by Desiree M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sierra
Jul 30, 2024 -

Greenway Kia North responded

Desiree, I'm sorry to hear about the lack of communication regarding your car. We strive for timely updates and it sounds like we fell short here. Please reach out so we can address this issue directly. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

July 23, 2024

Noah was very pleasant to work with. He kept me informed on the process of my vehicle. Very friendly. More

by mslinhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Greenway Kia North responded

mslinhart, we're delighted to hear that Noah provided you with excellent service at Greenway Kia North. Thanks for sharing your positive experience!

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