Greenway Kia North - Service Center

Disorganized is an understatement. It took multiple calls to figure out if service was completed because I kept being told my service advisor would call me back but he never did. When It took multiple calls to figure out if service was completed because I kept being told my service advisor would call me back but he never did. When I picked up the car, there was no update from the service advisor about the work performed or the status of the multiple service bulletins. When I finally tracked down my service advisor, he stated they had to order a part but didn’t know when it would arrive. His advice was to keep calling and eventually the part would be in. It’s been multiple weeks now, no part. I highly regret my service agreement with this dealership More

I’ve had multiple recalls on my kia soul and Christopher is so efficient, patient, and has always been very kind. is so efficient, patient, and has always been very kind. More

Never got a phone call as to when my car was done. I kept having to call to see what was going. And to top it all off my car was returned to me way dirtier than I left It. I kept having to call to see what was going. And to top it all off my car was returned to me way dirtier than I left It. More

Stopped in for my first oil change and got my tires rotated. Everything went smoothly and was done in a timely manner. rotated. Everything went smoothly and was done in a timely manner. More

Although the process of getting our car fixed took a lot longer than usual. The people who works there were very professional longer than usual. The people who works there were very professional More

I have only been to the dealership twice. They have exceeded my expectations both times. They have exceeded my expectations both times. More

I was a bit disappointed when I came in for recall work that I got notice that the part was finally in. When I arrived I found out that there were 2 recalls and they could only do the one that I didn’t kno that I got notice that the part was finally in. When I arrived I found out that there were 2 recalls and they could only do the one that I didn’t know about because the part was not in for the one I came in for. Now I will have to come back when that part comes in whenever snd was told it would be another 2 hour appointment. This recall has been out for months and still can’t get it resolved. I sure hope I do not get the fire result of the reason for the recall More

The service was good. I took my vehicle in for and oil change and tire rotation. I just wish they had checked to see why my windshield light was on with my multipoint insp I took my vehicle in for and oil change and tire rotation. I just wish they had checked to see why my windshield light was on with my multipoint inspection. Instead I was told that maybe they forgot to add the fluid and that I could add it myself. I thought they atleast check out those things to let me know if there was a problem with my vehicles operation of the wipers. The wipers work, the fluid does dispense however my light continuously comes on when I crank up my vehicle. Besides that the service was good including the receptionist who was very attentive to the customers needs. More

Over the top caring and competent. I pulled into Greenway Kia, far from where I live, to ask some questions about a used Sportage I was thinking of buying from a small dealer. Chris an I pulled into Greenway Kia, far from where I live, to ask some questions about a used Sportage I was thinking of buying from a small dealer. Chris and Dylan were so welcoming and helpful that I went back there after purchase. It's worth the drive! Frankie Sanz is my service advisor and I feel so blessed to have him taking care of me and my SUV. He is always courteous and takes the time and effort to communicate, problem solve, and get me back on the road. My nightmare SUV has been a challenge to say the least, but Frank provides stellar, over the top, quality service and it's all getting fixed. I would seriously probably break down as much as my Kia parts if it wasn't for Frank's compassion and competence. I love this dealership. Everyone I have come in contact with here are friendly and helpful from reception area to service dept. cashiers, the service team, shuttle drivers, and the service manager. I'd give this dealership service 10 stars if possible! Frankie Sanz is definitely a 10! More

Took long time to complete repairs. . Cost of repairs pretty steep. Noah did good under tough circumstances . Cost of repairs pretty steep. Noah did good under tough circumstances More