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Greenway Kia North - Service Center

Longwood , FL

4.3
1,400 Reviews

1,400 Reviews of Greenway Kia North - Service Center

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September 14, 2024

I was not given any updates. I was lied about how long it will take. I was working and on the phone, and one of your sales representative interrupted me to ask me about my car to More

by Erica P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Coman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

Erica, I'm truly sorry to hear about your experience. We strive for professionalism and clear communication at all times, so this feedback is concerning. I'd like the opportunity to address these issues directly with you if you're willing. Please reach out when convenient. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 13, 2024

The dealership is close to my home. It is always easy to get an appointment and is very convenient for me. More

by ANDREASTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Greenway Kia North responded

Thank you for sharing your experience! We're glad to hear that Greenway Kia North's location and appointment scheduling have been convenient for you. We appreciate your support!

September 13, 2024

They answer the calls but forget to xxu and didnt say that they dont take credit cards. They kept my car for 2 weeks and it wasn't until then that they gave me a rental where I had to miss work and I More

by Valeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

Valeria, we apologize for the inconvenience you experienced at Greenway Kia North. Your feedback is important to us and we'll work on improving our communication and service processes. Thank you for bringing this to our attention.

September 12, 2024

It should not take almost 4 hours for an oil change Only refreshment was cold coffee. More

by LBELIK8865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Yager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

We apologize for the unsatisfactory wait time. This is not the prompt service we strive to provide for our clients, and we hope to have the opportunity to improve your experience with us next time. Please reach out to me if you would like to discuss this further. Jose Vega - Service Manager - josevega@greenwayauto.com

September 12, 2024

Muchas gracias excelente atención 100% recomendados me ayudaron en todo lo posible y me aclararon siempre las dudas More

by Luis millan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Greenway Kia North responded

Luis, gracias por sus amables palabras! Nos alegra saber que tuvo una excelente experiencia con el equipo de Greenway Kia North. Estamos aquí para ayudarle siempre!

September 11, 2024

Bad communication, I waited for almost 2 and a half hours with no up date on my car. When I asked he said they couldn't get the car before mine out of the bay. But they started on my car and it would be at l More

by katwolfe530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul, service dept. 2 stars
Sep 17, 2024 -

Greenway Kia North responded

We apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 11, 2024

Saul Ruiz was very professional & responsive in a timely manner. This was a vast improvement over previous experiences I had at the same location. More

by bp_asher_grey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Ruiz
Sep 11, 2024 -

Greenway Kia North responded

We're glad to hear that Saul provided a professional and responsive experience at Greenway Kia North. Thank you for giving us another chance, and we appreciate your feedback!

September 10, 2024

Saul was amazing. He got my services pushed thru in record time and Inwas on time for work. He was professional and very genuinely helpful. More

by deannahart2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Sep 10, 2024 -

Greenway Kia North responded

Deanna, we're glad to hear Saul provided such efficient and professional service at Greenway Kia North. Thanks for sharing your experience!

September 10, 2024

Theo did a great job getting me checked in and keeping me updated throughout the day. More

by bobturner2114
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo - 5 stars
Sep 11, 2024 -

Greenway Kia North responded

We appreciate your business and your kind words for Theo! Thanks from the Greenway Kia North Team!

September 09, 2024

The service representatives were friendly and helpful. Saul was also diligent to answer any questions that I had. My experience was just as pleasant as I have always had at this service department. More

by pastwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Ruiz
Sep 09, 2024 -

Greenway Kia North responded

Pastwalt, we're delighted to hear that Saul and the team at Greenway Kia North provided you with a pleasant experience. Thanks for your continued trust in our service department!

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