Greenway Kia North - Service Center

Need to improve with setting expectations, very poor follow up and overall a poor customer experience. Highly recommend more training to make sure staff follows up proactively and explains the issues in follow up and overall a poor customer experience. Highly recommend more training to make sure staff follows up proactively and explains the issues in a consultative way. More

Both issues were not done because the parts were not available. Recall and other parts not available after admitting that was other vehicle with similar problems. available. Recall and other parts not available after admitting that was other vehicle with similar problems. More

The staff was very Friendly, efficient & knowledgeable about Kia warranties. They made me feel comfortable to trust them with my vehicle. about Kia warranties. They made me feel comfortable to trust them with my vehicle. More

I have scheduled a repair service to install four new tires and address a recall issue. At arrival I was greeted promptly, and shuttle driver took me home. All good so far. I have received a call around tires and address a recall issue. At arrival I was greeted promptly, and shuttle driver took me home. All good so far. I have received a call around 3 pm that my car is ready and that if a pay with CC there will be a 3% fee. When I escalated with the manager Joe, he apologized that I was not made aware in advance but the overall total that I was promised with the fee included was slightly less overall. All good here. When I checked my vehicle log I found that my vehicle was taken on multiple rides totaling more than 40 miles. 40 miles!! Are you kidding me? The tires were in stock and the recall required a basic item. Why in the world would you put 40 miles on my vehicle without disclosing this to me. Just be aware if you ended up using them. More

My service manager Justin was very attentive and assured me that my car would be taken care of. me that my car would be taken care of. More

Terrible service, 6 hours for an oil change. Terrible, it's not fair to waste so much time. Very bad. Terrible, it's not fair to waste so much time. Very bad. More

Great experience … always get taken care of . Very happy with the service I’ve been getting . Very happy with the service I’ve been getting . More

Not happy with servicing. . they didn’t wash car too. This is happening every time . they didn’t wash car too. This is happening every time More

Everything went smoothly from drop off to pickup. Jennifer greeted me , went over what had to be done. Car was clean, check out easy. Jennifer greeted me , went over what had to be done. Car was clean, check out easy. More

The quality and service of this dealership is good very good and the snacks they provide good and the snacks they provide More