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Greenway Kia North - Service Center

Longwood , FL

4.3
1,309 Reviews
Call Service Center (844) 599-0449

1,309 Reviews of Greenway Kia North - Service Center

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August 26, 2024

I was able to get an appointment quickly. Good service without waiting too long. The attendant kept me updated. More

by mariegraeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Greenway Kia North responded

Marie, we're glad to hear you had a smooth and efficient experience at Greenway Kia North. Thanks for sharing your positive feedback!

August 26, 2024

They are so weird they will watch me call until Noah walks in but I promise you after I’m done with corporate today everybody will be in shambles More

by rock2strong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Yager
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mcclung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parsons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Coman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Greenway Kia North responded

It's concerning to hear about your experience. We strive for prompt and attentive service, so this feedback is troubling. Please reach out directly so we can address this issue further. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

August 26, 2024

Not happy with service. Please contact me as soon as possible. Some problems created I found after I started my car. More

by arvindpatel050309
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Aug 28, 2024 -

Greenway Kia North responded

I'm sorry to hear about the issues you encountered post-service. This is not reflective of our standards and we want to address these matters promptly—please reach out at your earliest convenience. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

August 26, 2024

Oil change was done in roughly the time quoted, service was quick to start the process and was communicative throughout. Great work everyone. More

by CHRISTOPHER.COLE888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Greenway Kia North responded

Christopher, thanks for the positive feedback! We're glad to hear our team at Greenway Kia North provided efficient and communicative service. See you next time!

August 25, 2024

Noah was very professional and provided excellent and quick service. Will return to this location for future services. More

by briannaburgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Greenway Kia North responded

Thank you for the wonderful feedback, Brianna! We're delighted to hear that Noah provided excellent service at Greenway Kia North. We look forward to seeing you again in the future!

August 25, 2024

I've only used the service department. Repair is fine. Cost of repairs are through the roof, however. More

by vwcreations8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Greenway Kia North responded

Thank you for your feedback! We're glad to hear the repair quality met your expectations at Greenway Kia North. We understand concerns about costs and appreciate your input as we strive to improve our services.

August 25, 2024

Not helpful, they don't talk to each other, very rude, did not fix my issue, had to call corporate. More

by ROSIE6465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Vega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parsons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Igor or Ivan
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Aug 28, 2024 -

Greenway Kia North responded

If you're willing to speak with me, I would like to learn more about your experience in order to provide all customers with five-star service going forward. Please consider reaching out so we can talk this through together. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

August 25, 2024

They told me 1 to 2 hours for my recall. It took them 4. I was not kept informed at all and feel like I was delayed as I was not getting any paid work done. More

by BobK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Greenway Kia North responded

Bob, I apologize for the extended wait and lack of communication during your recall service. We aim to provide timely updates and it's clear we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

August 25, 2024

First thing is , I love my car except I can not get the phone charger to work, they have looked at it twice, They put their phone in and it works . I have an I- phone 15 and the charger doesn’t work. Plus More

by brenda7.villardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Greenway Kia North responded

Thanks for sharing your experience with Greenway Kia North! We're glad to hear you love your car and appreciate the service. We'll look into the phone charger issue and make sure you get that second fob from Hailey soon.

August 25, 2024

Very shady place . They rip you off at all departments. I would rate zero if I could More

by Nmedina0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 28, 2024 -

Greenway Kia North responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

Aug 28, 2024 -

Nmedina0728 responded

Where do I begin! First I buy a used vehicle with only 31000 miles and was charged 2400.00 for a 300 point inspection. My question is don’t you prep cars before you put out for sale When I asked what type of guarantee comes with that I was zero Second the tack on a 1500.00 for a luz insurance which I was told comes with the vehicle. This insurance is also a complete ripoff I have asked several people for an itemized breakdown of what I purchased and to this day have not gotten it I have absolutely no idea what exactly the insurances that I bought and exactly what they cover Once o took the car back for a scratch cause I paid 1500.00 for a inside outside insurance and was told I was not covered I had to go back to the finance manger for explanation The other day I took the car in cause the tail lights were not working I supposedly have this platinum insurance The tech says we do dot service aftermarket’s and someone did some electrical work which may have caused a short and because someone else touched it the electrical is not covered. Why was I ever sold insurance? I called Toyota they said it’s probably a fuse. The tech checked the fuse by the motor area and dismissed the problem. I called Toyota n they like most cars the fuse is under the dash area What do you think?

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