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Greenway Kia North - Service Center

Longwood , FL

4.3
1,307 Reviews

1,307 Reviews of Greenway Kia North - Service Center

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September 01, 2024

Theo was my service advisor and she provided excellent customer service. Explained the recalls and provided her cell number to check on the parts still needed. More

by kristine.lindsey
Recommend Dealer
Yes
Employees Worked With
Theo
Sep 03, 2024 -

Greenway Kia North responded

Kristine, we're delighted to hear that Theo provided excellent service and kept you informed throughout the process at Greenway Kia North. Thanks for sharing your experience!

Sep 03, 2024 -

Greenway Kia North responded

Kristine, we're delighted to hear that Theo provided excellent service and kept you informed throughout the process at Greenway Kia North. Thanks for sharing your experience!

September 01, 2024

Frank in service department is awesome. Love coming to this Kia because it is right by myself More

by LFOPHEIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia North responded

Thank you for choosing Greenway Kia North, we appreciate your positive feedback for Frank!

August 31, 2024

Took 3 hours for a simple scheduled oil change not the first time this has happened but will be the last time I waste that much time for an oil change. I had to ask what was going on and Jennifer explaine More

by cherieses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Mcclung
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

We apologize for the extended wait time during your scheduled oil change. It's clear we didn't meet our efficiency standards, and we're sorry for any inconvenience this caused. If you have further concerns or questions, please feel free to reach out. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

August 31, 2024

Great service and very quit, Frank always help me and he is very good at communication More

by smunozcruz02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia North responded

Thank you for stopping by to leave Greenway Kia North a wonderful review!

August 31, 2024

Noah helped us with our service appointment to take care of our oil change and recall. Would highly recommend the dealership and Noah as our adviser. More

by BURDICKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia North responded

Thank you for recommending Greenway Kia North and Noah! We're glad to hear your service appointment went smoothly. We appreciate your support!

August 31, 2024

Theo was the best. She took care of my issue quickly and efficiently. Explained my warranty to me. More

by albert.bermudez79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Sep 03, 2024 -

Greenway Kia North responded

Albert, thanks for giving a shoutout to Theo and leaving Greenway Kia North a five-star review! We are glad that your service visit went smoothly.

August 30, 2024

Took 3 hours to do a scheduled simple oil change once again. No communication I had to ask a lady to go check on my car after 2:30 hours only to be told by Jennifer that they were waiting on another cars More

by cherieses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Mcclung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Greenway Kia North responded

We sincerely apologize for the delay and lack of communication during your recent visit. This is not the level of service we aim to provide, especially given your urgent circumstances. We would like to make this right; please reach out at your earliest convenience. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

August 30, 2024

Theo was great! ! Very helpful, kind and prompt. I would return again soley based on my interactions with Theo. More

by carlyllama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Sep 02, 2024 -

Greenway Kia North responded

We're delighted to hear that Theo made such a positive impression on you at Greenway Kia North! Thanks for sharing your experience and we look forward to seeing you again.

August 29, 2024

Noah was awesome and kept me informed! ! I definitely loved having him take care of my vehicle More

by dollbaby305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Greenway Kia North responded

What a great review of Noah and Greenway Kia North! Thank you for sharing and we wish you many safe travels!

August 29, 2024

I have a check system light on my dashboard that I told Noah about after they worked on my car I reminded him he said they would check it out when I started my car. The check system light was back on the d More

by FRANMULLER64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Greenway Kia North responded

Thank you for sharing your experience with Greenway Kia North. We're sorry to hear about the oversight with the check system light and any inconvenience caused by the recall work timing. Please reach out so we can address these concerns promptly and ensure everything is resolved to your satisfaction!

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