Greenway Kia North - Service Center

Lisan did a an excelente job! Thank you for your assistant and keeping me updated Thank you for your assistant and keeping me updated More

Dylan did and excellent job and also was on top of her game to get my vehicle serviced. Thank you. game to get my vehicle serviced. Thank you. More

It’s too bad you guys rip off people for just doing diagnostic tests. My service was not completed correctly and I was charged for something that I didn’t ask for. I can’t believe you guys charge $295 diagnostic tests. My service was not completed correctly and I was charged for something that I didn’t ask for. I can’t believe you guys charge $295 just for diagnostic test as well as 495 for diagnostic test for air-conditioning. I’m not gonna buy a Kia again More

Service tech was great, work completed to satisfaction. Check out was a different experience. 3% gouge to use a credit card. No need to go back and get reamed again. Check out was a different experience. 3% gouge to use a credit card. No need to go back and get reamed again. More

I consistently have terrible experiences here. I came in this morning at 840 for a 9am oil change and I find out around 12pm (after I had to go and track down my service rep) that they actually lo I came in this morning at 840 for a 9am oil change and I find out around 12pm (after I had to go and track down my service rep) that they actually lost my ticket and have not started work on my vehicle. No apologies were offered or explanation. Service Rep seemed annoyed that I even asked for an ETA and did not follow up with the ETA. I had to go find her AGAIN and when she told me that they are just now starting I commented on how absolutely ridiculous that is. She stated “I agree, I’m not the one that lost the ticket so I can’t say what happened. It will be another 20minutes”… but if she is my service rep shouldn’t she have been checking on the status of the car before it had been 4 hours and I have to go ask?? Like I said no apologies were offered and nothing was said from their end to try and make amends for what I consider an absolutely horrible experience. Around 1pm I ask again and she responds “soon” I ask how soon. “another 5 actually 10 minutes”. 10/10 do not recommend this location. At 120pm she comes out and says they’re pulling the car up now. I wait thinking she would apologize for the inconvenience or say oh we filled up the tank or washed the car (typically the offer these free of charge when we have a service appointment) but nothing… while waiting for her to come back with my keys I notice on the paper they only preformed an oil change NOT the tire rotation. We have always done both at the same time for every single appointment. I ask her if I’m reading it wrong or if it says they did not do a tire rotation.. she says oh no we did. This says.. actually it says they didnt. Your appointment was for an oil change only.” Can you imagine how frustrated I am? This is FIVE HOURS I’ve been sitting waiting. I tell her how unacceptable this is because the appointment was for both services. She argues with me saying I said “Oil change” ONLY. And never mentioned tire rotation.. I ask how can we go back and check what the appointment was for and she says “right here (points to the paper with summary of services) it says oil change because that’s what you told me”. You can go back and see what the appointment was made for. She didn’t do that. Obviously I’m upset and she doesn’t offer the slightest bit of understanding or willingness to fix this mistake. The whole experience was extremely rude and frustrating. The manager Joe Vega did apologize but when I asked him for a number from someone higher up that I can report what happened he gave me an Orlando body shop phone number? He also gave the excuse of Theo as well as himself have the flu.. why are they working directly with customers if they have the flu? Avoid this location if you value your time. Theo’s attitude was extremely rude and unhelpful. She should not work directly with customers if she can not right her mistakes and offer an apology. Another customer sitting beside me was also waiting for an update from Theo and commented on how RUDE and nasty her attitude is. EDIT : After asking for a number to call management we were given a phony number but finally found a way to contact a man named Johnathan Daniel’s. He was very apologetic and said he would consult with the man above him and get back to us with what they can do to rectify the situation. That was the evening of our appointment on Monday. Tuesday he called us and promised to get back to us and now it is Friday and we have called three times and left messages to call us about the situation. His promises of taking care of customers clearly are worth about the same as the customer service we receive from Greenway Kia in general. More

She was very nice and helpful with my car. I highly recommend her for her services. I highly recommend her for her services. More

He misunderstood me and did it change the battery which is the original reason the car was towed there. Diagnosis done and front brakes were changes (which was not the burning issue). I had to take the car is the original reason the car was towed there. Diagnosis done and front brakes were changes (which was not the burning issue). I had to take the car after a jumpstart and go to aap for a new battery and change battery myself. I got the car in the same state as it was whatever May be the reason. I have no issue with Lisan or Kia but I cannot give a better rating after the experience and waste of lot of my time. More

Gave up front what your company would do to correct the problem. He was knowledgeable. problem. He was knowledgeable. More

I was able to make an appointment and got in and out without an issue. without an issue. More

My experience with the Kia North dealership has been not the best. Their lack of attention to detail and accountability makes me regret making my purchase at their dealership. This has been one of the worst the best. Their lack of attention to detail and accountability makes me regret making my purchase at their dealership. This has been one of the worst experiences I’ve received as a customer. More